At Lassie, we want everyone in the chat to feel comfortable – our customers and our team alike. ❤️
Many questions can be resolved quickly and easily through our chat. Buddy 🤖🐶, our chatbot, is available 24/7 and can help directly with common questions. When something needs a more personal touch, a real team member steps in and takes care of it.
🤝 Respectful communication makes a difference
We understand it can be frustrating when something doesn't work as expected, a reply takes a while, or a decision doesn't go the way you'd hoped. In those moments especially, we ask for a respectful and constructive conversation.
Our team members read every message themselves, look into cases carefully, and do their best. Behind every response is a real person – someone who experiences their working day just like anyone else. Kindness costs nothing, but it often means a lot. ✨
What you get from us
Friendly, respectful communication
Personal support from real team members
Careful handling of your query
Understanding of your situation
Help with everything from insurance to the app, tracker, and more
What helps us help you
A friendly, respectful tone
Patience when things take a little time
Constructive feedback, even when something isn't right
Understanding that some processes take time
🚫 Where we draw the line
Insults, personal attacks, discriminatory language, and threats have no place in our chat.
We want to create a pleasant and safe space for everyone. That's why we reserve the right to end conversations if communication becomes disrespectful or hurtful.
❤️ Thank you for your support
Every friendly message, every "thank you," and every respectful exchange makes our team's day a little better. Let's keep our chat a place where we treat each other with respect – friendly, understanding, and on equal terms. 😊
Your Lassie Team 🫶