The holidays are here! 🎄✨
The last few weeks of the year are all about slowing down, spending time with loved ones, and enjoying plenty of festive treats. While it’s a wonderful time for us, it can also bring a few extra risks and stresses for our furry friends.
To help you plan ahead, please take note of our adjusted opening hours over Christmas and New Year’s.
Lassie's holiday opening hours
Here’s when our team will be available during the festive period:
24.12.25: 9:00 - 17:00
25.12.25: Closed
26.12.25: Closed
27., 29., 30.12.25: Open as usual 8:00 - 22:00
31.12.25: 9:00 - 17:00
01.01.26: Closed
We’ll be back to our normal opening hours from 02.01.26 onward.
How to reach us
On our open days, you can still get in touch with us via:
Chat in the Lassie app or on our website
Email at support@lassie.de
Phone support (available between 9:00 - 12:00 and 13:00 - 18:00)
Extra care for your pets during the holidays 🐾
The festive season comes with a few hidden dangers for pets, so a little extra attention goes a long way:
Watch out for holiday foods and plants 🍫🍗🍷
Chocolate, fatty foods, cooked bones, alcohol, and certain festive plants can be harmful, or even toxic, for dogs and cats. Keep tempting treats well out of paw’s reachPrepare for fireworks and loud noises 🎆🎉🍾
The days around New Year’s Eve can be especially stressful due to fireworks, loud bangs, and unfamiliar smells.Make sure your pet has a quiet, safe space at home to retreat to
Keep dogs securely leashed during walks
Try to walk dogs at calmer times with fewer fireworks and firecrackers (Böller)
You’ll also find helpful tips and articles on caring for your pet during the holiday season directly in your Lassie app.
Help when you need it, anytime
If something unexpected does happen, Lassie customers have 24/7 access to veterinary advice via FirstVet, our trusted online vet partner. Help is always just a few taps away, day or night.