Click the link in the notification, and you will be redirected to your active order. Alternatively, you can log in to your account and go to “Profile” → “Orders”, then select the relevant active order.
At the top of the order, you will see the item that was not found in the store. By clicking on it, you will be presented with a list of alternative products, from which you can choose the most suitable option.
If the suggested alternatives are not suitable, you may decline them by confirming your decision without selecting any replacement items.
You can watch a short video on how to select product alternatives here:
https://youtu.be/oWuGnnQr1Io
Please note that there is a limited time window to select alternatives. Therefore, we recommend responding immediately after receiving the notification that an item was not found.
If you need assistance, please contact the „LastMile“ customer support team via email at support@lastmile.lt or through the LiveChat platform.
Customer support is available daily (Mon–Sun) from 08:00 to 22:00.