You need to click on the link in the notification, which will direct you to the active order, or you can go to "Profile" -> "Orders" and select the active order. At the top of the product list, you will see the unavailable item. Clicking on this item will display a list of suggested alternative products. You can choose the item that suits you best from this list. If the suggested alternatives are not suitable, you can decline the offer by clicking the confirmation button without selecting any alternative items.
If you don't find the answer you need, you can contact the "LastMile" customer service team by phone at +370 5 214 2094, by email at support@lastmile.lt, or via the customer service "Chat."
Customer service working hours: Monday to Sunday from 08:00 AM to 10:00 PM.