Product alternatives can be selected only for a limited time during the order picking process.
We recommend reviewing and responding to alternative product suggestions as soon as you receive the notification, as the time to make a selection is limited.
If the system does not allow you to select an alternative, it means that the picker has already moved to the next stage of the order process – payment – after which selecting product alternatives is no longer possible.
Once the order picking stage is completed, the option to choose alternatives is no longer available.
If you cannot find the answer you are looking for, you can contact the „LastMile“ customer support team via email at support@lastmile.lt or through the ,,LiveChat'' platform.
Customer support is available daily (Mon–Sun) from 08:00 to 22:00.