If the system does not allow payment of the order, we recommend that you pay attention to the message with the reason for the rejected payment. The reason may depend on bank, ,,LastMile'' or customer factors.

If you try to perform the actions through the app, we recommend you make sure that the version of the ,,LastMile'' app is the latest. If there is an update button next to the ,,LastMile'' app in the App Store or Google Play, update the version of the app, as this may affect the payment process.

In case of payment problems, we recommend reloading the account by completely logging out and logging in again, and trying to perform the payment action again, or trying to pay for the order with another payment method.

If the above actions do not help, contact ,,LastMile'' customer service by e-mail support@lastmile.lt, or through the ,,Livechat'' messaging platform which you can find in the ,,LastMile'' app and website and attach a screenshot with an error message and a brief description of the situation.