If the system does not allow you to complete a payment, we recommend checking the message indicating the payment rejection reason. This reason may depend on your bank, the “LastMile” system, or user actions.
If you are making the payment via the mobile application, please ensure that you are using the latest version of the “LastMile” app. If an update button is available in the App Store or Google Play, please update the app, as this may affect payment processing.
We also recommend logging out of your account and logging back in, then attempting the payment again or trying an alternative payment method.
If the issue persists, please contact the “LastMile” customer support team by email at support@lastmile.lt or via the LiveChat messaging platform. If possible, please attach a screenshot of the error message and briefly describe the situation.
Customer support working hours: Monday–Sunday, 08:00–22:00.