The packaging fee is variable and is calculated based on the quantity, weight, and type of the ordered products. It is applied to ensure that goods are safely and properly packed and prepared for delivery.
The packaging fee is calculated using standardized average product weights and categories; therefore, minor differences in actual weight across individual packages do not affect the fee. This ensures a consistent and transparent pricing model for all customers.
The fee may vary if products are ordered from different retail store networks.
The exact packaging fee is always displayed before order confirmation.
If you cannot find the answer you are looking for, you can contact the “LastMile” customer support team via email at support@lastmile.lt or through the LiveChat platform.
Customer support is available daily (Mon–Sun) from 08:00 to 22:00.