Process Summary
Fill out the Change of Ownership form at least 1 week before the sale closes.
The new owner sets up a new merchant account for the store to use after the ownership change. The payment processor (Stripe or Fortis) depends on the PINpad terminals installed in the VAC kiosk(s).
The new owner (or a representative) is onsite on the day of the change to reprogram the equipment to the new owner's new account.
If you are buying/selling a business with the Laundroworks system installed, or if you're buying/selling the Laundroworks VAC kiosk(s) and Card Readers from a store (and this equipment will then be installed elsewhere), please complete our Laundroworks Change of Ownership form at least 1 week before the sale legally closes.
This lead time allows the Laundroworks team to prepare the transition and avoid any interruption in service, as well as delays or errors in payments.
Either the seller or the buyer can complete this form, but it is important that ALL information is accurate and that the form is submitted only once.
Once submitted, both the buyer and seller will receive a copy of the submission via email, and the Laundroworks team can begin the transition process.
Filling out this form allows our team to review the current Laundroworks account to see what's required to move the equipment from its current registered Laundroworks account over to a new/existing Laundroworks account, as well as what's required to set up the VAC kiosk's credit/debit card payments (if applicable) so that payments processed by the VAC kiosk(s) are deposited directly into the new owner's preferred bank account.
Where to Find Your Support ID and Location ID
You'll need the store's Support ID and Location ID when filling out the Change of Ownership form.
Note: The Change of Ownership form will also ask for the new owner's Support ID if the new owner already has an existing Laundroworks store.
If the new owner does NOT have an existing Laundroworks store, leave this field blank.
Support ID and Location ID can be found when logged into the LaundroPortal:
Support ID and Location ID are shown in the top left corner of the Management Login screen on VACs equipped with a touch screen, when a Management Card is placed in the VAC's Card Holder:
If you have any questions, or need to update any of the information on a Change of Ownership form that has already been submitted, please contact us directly:
Laundroworks Support
1-888-629-8620
Mon-Fri, 9 AM - 6 PM ET
Sat-Sun, 10 AM - 6 PM ET