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Working with Client Intake in Closer

See how you can send and manage your client intake forms and responses in Closer!

Written by Zoha
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29 STEPS

1. In the parties tab, click clients


2. Click start request



3. Click here to preview the form



4. Click here to edit the form



5. Click here to edit the details for each contact



6. After clicking on the 3 vertical dots, you have the option to remove or change the permissions for each contact



7. Click here to edit the expiry date of the form



8. Click here to view the overview



9. Edit the title and the description for the form here



10. Scroll and click on different sections to review more details



11. Click next



12. You can edit the subject, add or delete emails you are sending the intake request to, and edit the body of the email prior to sending out the intake request



13. Click send email



14. If you do not use Outlook, Click here to copy the email template with the form linked



15. Click here to copy the form link only



16. Click here to initiate the request



17. You can check the status of the form here



18. Click view responses to see your client's responses



19. Click here to view more details



20. Here, you can preview the form, edit the form, mark it as complete, or cancel the request



21. You can also manage your sent intake forms in the client intake inbox



22. Filter the sent requests using these fields



23. You can click on the forms and also view the completion status here



24. You can also click here next to each heading to filter by matter name, matter #, address, status, lawyer, clerk, sending date and closing date



25. Click here to review the client's responses



26. Click here to check off which responses you'd like to add to the matter



27. Click the add responses to matter button to add the responses



28. Click here to view the missing responses



29. Click here to review the completed responses





Next steps: Go Live OR Practice

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