Hello Mobile Helium SIM Migration and Tips as of 01/18/2024

Dave-Netology — Today at 1:49 PM

I got my answer via Hello Mobile AI bot

[1:49 PM]

The email about deactivating data SIMs is likely related to the migration to a single SIM for Helium Mobile users. If you have a data-only SIM, you should take the following steps:

Install a new SIM to continue receiving service without interruption. Log in to your Helium Mobile account and follow the instructions on the "Plans" tab to install your new SIM.

iPhone users may need to reconfigure their settings to allow 5G after installing the new SIM. Go to Settings > Cellular > scroll to SIMs and select your new Helium Mobile SIM > Voice & Data > and select 5G On.

If you are a Solana Saga user using a physical data SIM, a replacement SIM card has already been mailed to the shipping address on file. If you need to update your address, contact Helium Mobile support immediately at support@hellohelium.com.

Source

How to: single SIM migration

[1:52 PM]

That TIP about optioning 5G On was epic - mine was off, Yikes