All Collections
Extension User FAQs
Troubleshooting
My extension does not work. What should I do?
My extension does not work. What should I do?

Please read this article if your extension shows "An Error has Occurred".

Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Very few times, the connection between the extension and the back end is not successful. In these cases, the extension will show an error message, and the institution cannot be chosen: 

If this happens, you can attempt to reconnect by restarting the browser, or the extension. 

Should this not work, try to disable and enable the extension again. For more information about how to disable / enable the extension, please read this article.  

Did this answer your question?