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Net Promoter Score (NPS)
Lean Library Futures: What is Net Promoter Score (NPS)?
Lean Library Futures: What is Net Promoter Score (NPS)?

Learn how to use the NPS tool with Lean Library Futures

Kusal Udawatte avatar
Written by Kusal Udawatte
Updated over a week ago

Net Promoter Score (NPS) is a widely used market research metric that typically takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a resource or service to another.

Lean Library Futures enables you to use the NPS tool to collect your patrons' responses about a publisher website you subscribed to. We will randomly pick out the patrons and provide the questions to them, until we collect the number of responses that set up by the librarian.

This tool is particular useful when you wanted to assess how the patrons view a particular resource, i.e. if you are considering to renew subscription for a resource, or if you are in a trial for a learning platform.

For example, below is an example of NPS that set up on Google Scholar. Please note that one campaign will only be shown to a patron, only once a month.

If you would like to see how to set up NPS, please read here for more information.

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