FAQ

Find the most frequently asked questions and the answers for them in this collection

31 articles in this collection
Written by Daniel Horvath, Kusal Udawatte, and Clare Chan

General FAQs

Publisher and Service Provider Integrations

Written by Clare Chan
Updated this week

Downloading Lean Library Access Extension

Learn how to download and set up your Lean Library Access Extension

Written by Clare Chan
Updated over a week ago

Experience the Lean Library Access extension yourself

You can test how the extension works by following the below steps

Written by Kusal Udawatte
Updated over a week ago

Which browsers are supported?

Describes Lean Library's browser support policy

Written by Daniel Horvath
Updated over a week ago

My extension did not update automatically. How to update to the latest version?

In this article we discuss how to update the Library Access extension manually

Written by Daniel Horvath
Updated over a week ago

Using duo affiliations on the Lean Library Access extension

learn how to use two institutes on the Lean Library Access extension

Written by Clare Chan
Updated over a week ago

Library Access Extension: How to temporarily disable / remove

This article will explain how to temporarily disable / remove from popular web browsers

Written by Daniel Horvath
Updated over a week ago

"Save" button is unresponsive when trying to save my institution preference

Please read below to learn how to overcome this issue

Written by Daniel Horvath
Updated over a week ago

How does Lean Library identify legal Open Access copies of articles?

This article outlines our flow of identifying legal Open Access copies

Written by Daniel Horvath
Updated over a week ago

Security FAQ with Lean Library extension

This article will answer some of the frequently asked questions regarding secruity

Written by Clare Chan
Updated over a week ago

Privacy FAQ with Lean Library extension

This article will answer some of the frequently asked questions regarding privacy

Written by Clare Chan
Updated over a week ago

Technical FAQs

Open Access versions with Unpaywall

Written by Clare Chan
Updated over a week ago

Where do I find my personal Google Scholar ID?

Written by Daniel Horvath
Updated over a week ago

My extension does not work. What should I do?

Please read this article if your extension shows "An Error has Occurred".

Written by Daniel Horvath
Updated over a week ago

How to disable / enable the extension in my browser?

Written by Daniel Horvath
Updated over a week ago

How does Library Alternatives find DOIs on a page?

Library Alternatives uses Digital Object Identifiers (DOI) on a page, to discover alternative access, including OpenAccess for you.

Written by Daniel Horvath
Updated over a week ago

Library Access Extension: Do you have iOS support? (iPhone, iPad)

Library Access Extension is not available for iOS due to limitations of the operating system

Written by Daniel Horvath
Updated over a week ago

Support for Internet Explorer (IE)

Lean Library extension of Intenext Explorer browser

Written by Clare Chan
Updated over a week ago

How do I install Library Access on Safari?

This article describes how to install Library Access Extension for Safari on macOS 10.15 or later

Written by Daniel Horvath
Updated over a week ago

The add-on could not be installed because of a connection failure in Firefox

This article will help you overcome the issue and install the add-on in Firefox

Written by Daniel Horvath
Updated over a week ago

Google domains keep on getting proxied off-campus. How do I stop it?

Learn how to prevent domains from getting proxied from off campus

Written by Daniel Horvath
Updated over a week ago

Librarian Dashboard FAQs

Two Factor Authentication (2FA) on the Lean Library dashboard

Learn how to activate and set up Two Factor Authentication for the dashboard

Written by Clare Chan
Updated over a week ago

Lean Library: Beta and Live Environment

A short summary of Beta & Live Environments for Lean Library

Written by Daniel Horvath
Updated over a week ago

Lean Library: IP List

Certain functions of Lean Library will directly interact with your system, below is a list of the IPs you might encounter

Written by Daniel Horvath
Updated over a week ago

I changed some settings in the dashboard, but the old settings are still showing. Why did they not change?

This article provides information about how to get recent changes applied

Written by Daniel Horvath
Updated over a week ago

Dashboard statistics

Learn what you can find in the statistics tab of the Lean Library dashboard

Written by Kusal Udawatte
Updated over a week ago

Bilingual popup: How to set it up?

Learn how to set up bilingual pop-up messages

Written by Clare Chan
Updated over a week ago

Shift between Authentication Services: Proxy/OpenAthens/Shibboleth

Learn how to migrate Proxy to OpenAthens or Shibboleth, and vice versa

Written by Clare Chan
Updated over a week ago

Support for EZProxy: Proxy by Hostname & Proxy by Port

This article summarizes Lean Library's support for the various EZProxy configurations

Written by Daniel Horvath
Updated over a week ago

Mass deployment of Lean Library extension

Useful link and information for mass deployment

Written by Clare Chan
Updated over a week ago

Lean Library Dashboard: Password & User Management

This article details Password Requirements & User Management for our admin environment

Written by Daniel Horvath
Updated over a week ago