FAQ

Find the most frequently asked questions and the asnwers for them in this collection

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18 articles in this collection
Written by Daniel Horvath and Claus Wolf

"Save" button is unresponsive when trying to save my institution preference

Please read below to learn how to overcome this issue
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

The add-on could not be installed because of a connection failure in Firefox

This article will help you overcome the issue and install the add-on in Firefox
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Do you support Android (Phone / Tablets)?

Support for Android is limited, as the default browser (Chrome) has no support for extensions. This article describes alternative routes.
Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago

My extension does not work. What should I do?

Please read this article if your extension shows "An Error has Occurred".
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

How to disable / enable the extension in my browser?

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Written by Daniel Horvath
Updated over a week ago

My extension did not update automatically. How to update to the latest version?

In this article we discuss how to update the Library Access extension manually
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Google domains keep on getting proxied off campus. How do I stop it?

Learn how to prevent domains from getting proxied from off campus
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

I changed some settings in the dashboard, but the old settings are still showing. Why did they not change?

This article provides information about how to get recent changes applied
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

How does Lean Library identify legal Open Access copies of articles?

This article outlines our flow of identifying legal Open Access copies
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Written by Claus Wolf
Updated over a week ago

How does Library Alternatives find DOIs on a page?

Library Alternatives uses Digital Object Identifiers (DOI) on a page, to discover alternative access, including OpenAccess for you.
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Written by Claus Wolf
Updated over a week ago

How do I install Library Access on Safari?

This article describes how to install Library Access Extension for Safari on macOS 10.14 or later
Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago

Lean Library: IP List

Certain functions of Lean Library will directly interact with your system, below a list of the IPs you might encounter
Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago

Which browsers are supported?

Describes Lean Library's browser support policy
Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago

Library Access Extension: Do you have iOS support? (iPhone, iPad)

Library Access Extension is not available for iOS due to limitations of the operating system
Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago

Library Access Extension: How to temporarily disable / remove

This article will explain how to temporarily disable / remove from popular web browsers
Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago

Lean Library Dashboard: Password & User Management

This article details Password Requirements & User Management for our admin environment
Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago

Lean Library: Beta and Live Environment

A short summary of Beta & Live Environments for Lean Library
Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago

Where do I find my personal Google Scholar ID?

Claus Wolf avatar
Written by Claus Wolf
Updated over a week ago