FAQ

Find the most frequently asked questions and the answers for them in this collection

Daniel Horvath avatar Kusal Udawatte avatar Clare Chan avatar +1
43 articles in this collection
Written by Daniel Horvath, Kusal Udawatte, Clare Chan and 1 other
General FAQs

How do I download the Lean Library Browser Extension?

Learn how to download and set up your Lean Library Browser Extension
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

How long does it take for dashboard changes to appear on the Lean Library extension?

Find out about caching times for changes made on the dashboard
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

How do I get the best experience from the Lean Library extension?

Here are some of our recommendations for receiving the best user experience from our browser extension
Kusal Udawatte avatar
Written by Kusal Udawatte
Updated over a week ago

Which browsers are supported?

This article details Lean Library's browser support policy
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

How do I use the Advanced Lean Library Extension settings?

Learn how the Advanced Extension settings can improve your experience with the Lean Library browser extension.
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

My extension did not update automatically. How do I update it to the latest version?

In this article we'll discuss how to update the Lean Library browser extension manually
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

How do I add two institutions on the Lean Library browser extension?

Learn how to add two institutes on the Lean Library browser extension
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

How do I temporarily disable/remove the Lean Library extension?

This article will explain how to temporarily disable/remove the Lean Library browser extension from popular web browsers
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Security FAQ with Lean Library extension

This article will answer some of the frequently asked questions regarding secruity
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Privacy FAQ with the Lean Library browser extension

This article will answer some of the frequently asked questions regarding privacy
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Publisher and Service Provider Integrations

Clare Chan avatar
Written by Clare Chan
Updated over a week ago
Technical FAQs

Experience the Lean Library extension yourself

You can test how the extension works by following the below steps
Kusal Udawatte avatar
Written by Kusal Udawatte
Updated over a week ago

What information is required to set up Lean Library Access?

Learn what information we require to set up your Lean Library Access account and how we use this information
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

What information is required to set up Workflow for LibGuides?

Learn which information we require to set up your Workflow for LibGuides account and how we use this information
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

What information is required to set up Lean Library Futures?

Learn what information we require to set up your Lean Library Futures account and how we use this information.
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Group deployment of the Lean Library extension: Google Chrome

Learn how to set up group deployment policy for Google Chrome browser
Kusal Udawatte avatar
Written by Kusal Udawatte
Updated over a week ago

Group deployment of the Lean Library extension: Microsoft Edge

Learn how to set up group deployment policy for Microsoft Edge browser
Kusal Udawatte avatar
Written by Kusal Udawatte
Updated over a week ago

Group deployment of the Lean Library extension: Firefox

Learn how to set up group deployment policy for Firefox browser
Kusal Udawatte avatar
Written by Kusal Udawatte
Updated over a week ago

How will the Log4j vulnerability affect Lean Library?

Fiona Henry avatar
Written by Fiona Henry
Updated over a week ago

How do I find Open Access versions of articles via Unpaywall?

Learn how the Lean Library browser extension locates Open Access versions of articles via Unpaywall and the version classification
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Why does the URL change when browsing with the Lean Library extension?

Clare Chan avatar
Written by Clare Chan
Updated over a week ago

How does Lean Library identify legal Open Access copies of articles?

This article outlines our flow of identifying legal Open Access copies
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Where do I find my personal Google Scholar ID?

Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

My extension does not work. What should I do?

Please read this article if your extension shows "An Error has Occurred".
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

How do I disable/enable the Lean Library extension in my browser?

Learn how to temporarily disable and enable the Lean Library extension in your browser
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

How does Lean Library extension find DOIs on a page?

The Alternatives feature uses Digital Object Identifiers (DOI) on a page, to discover alternative access, including OpenAccess for you.
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Library Library extension: Do you have iOS support? (iPhone, iPad)

Library Library extension is not available for iOS due to limitations of the operating system
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Support for Internet Explorer (IE)

Lean Library extension of Intenext Explorer browser
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

How do I install the Lean Library browser extension on Safari?

This article describes how to install the Lean Library browser extension for Safari on macOS 10.15 or later
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

The add-on could not be installed because of a connection failure in Firefox

This article will help you overcome the issue and install the add-on in Firefox
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

How to stop a domain keep on getting proxied off-campus?

Learn how to prevent domains from getting proxied from off campus
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago
Librarian Dashboard FAQs

Two Factor Authentication (2FA) on the Lean Library dashboard

Learn how to activate and set up Two Factor Authentication for the dashboard
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Multiple Dashboards Access: Parent and Child Accounts

You can now manage more than one dashboard more efficiently
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Community Insights: What is it?

Learn more about Community Insights on the Lean Library Librarian Dashboard
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Lean Library: Beta and Live Environment

A short summary of Beta & Live Environments for Lean Library
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Lean Library: IP List

Certain functions of Lean Library will directly interact with your system, below is a list of the IPs you might encounter
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

I changed some settings in the dashboard, but the old settings are still showing. Why did they not change?

This article provides information about how to get recent changes applied
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Usage statistics

Learn what you can find in the statistics tab of the Lean Library dashboard
Kusal Udawatte avatar
Written by Kusal Udawatte
Updated over a week ago

Bilingual popup: How to set it up?

Learn how to set up bilingual pop-up messages
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Shift between Authentication Services: Proxy/OpenAthens/Shibboleth

Learn how to migrate Proxy to OpenAthens or Shibboleth, and vice versa
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Support for EZProxy: Proxy by Hostname & Proxy by Port

This article summarises Lean Library's support for the various EZProxy configurations
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago

Mass deployment of Lean Library extension

Useful link and information for mass deployment
Clare Chan avatar
Written by Clare Chan
Updated over a week ago

Lean Library Dashboard: Password & User Management

This article details Password Requirements & User Management for our admin environment
Daniel Horvath avatar
Written by Daniel Horvath
Updated over a week ago