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What if my internet fails during a session?

What to do if a tech issue interrupts your session.

Cecilia avatar
Written by Cecilia
Updated over 2 months ago

Leap sessions use both audio and video, so a stable internet connection is important for everything to run smoothly.

If something goes wrong during your session:

  • 🔄 Try reconnecting right away: Most users can rejoin within a minute.

  • 🗓️ If the problem continues, you can easily reschedule or join another session later.

  • 🙋 Our support team will help if the issue is reported, we’ll make sure you don’t lose your session.

You’ll always have a chance to make up for interrupted sessions, so don’t worry, we’ve got you covered. 💜

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