If you experience any technical issues during your session, try these quick fixes first:
🔄 Refresh or restart your browser
📶 Check your internet connection to make sure it’s stable
🎥 Verify your camera and microphone permissions are enabled and working properly
If the issue continues, please contact our support team right away. When you do, it’s very helpful to include:
📝 A short description of what happened
📸 A screenshot of any error message or unusual screen
🎥 A brief Loom video (if possible) showing the issue
💻 Details about your device, browser, and internet connection
This information helps us identify and fix the problem faster — both for you and for future sessions.
💡 What happens next:
Our session coordinator monitors live sessions in real time. If we notice an issue on our end, we’ll step in to check what’s happening, reach out to you directly in the chat, and report it to the engineering team. If your session can’t continue, we’ll make sure you can reschedule or recover it at no cost.
We’re always here to help, our goal is to make every session smooth, stable, and productive for you. 💜