We’re really sorry to hear that your trial session didn’t go well 🙁. That’s definitely not the experience we want you to have.
If the issue was related to your speaking partner, a technical problem, or something that made the session uncomfortable or unhelpful, please let us know. Just send a message to our support team and tell us what happened.
To help us understand the situation and troubleshoot effectively, it’s very helpful if you can include:
📸 A screenshot of what you saw
🎥 A short Loom video if you're able to record one
📝 A clear description of what went wrong
💻 Info about your browser, device, or internet connection
The more details you share, the better we can support you.
In many cases, we’ll offer you a second free session so you can give Leap another try. We truly care about making things right and helping you get the best possible start.