We’re really sorry to hear that your trial session didn’t go well 🙁, that’s definitely not the experience we want you to have.
If the issue was related to your speaking partner, a technical problem, or anything that made the session uncomfortable or unhelpful, please let us know right away.
Just send a message to our support team and describe what happened.
To help us understand and resolve it quickly, please include (if possible):
📸 A screenshot of what you saw
🎥 A short Loom video showing the issue (if you can record one)
📝 A clear description of what went wrong
💻 Details about your device, browser, and internet connection
💡 What happens next:
Our session coordinator will review what happened, check your session data, and follow up to make sure it’s resolved. If your experience was affected by a technical or pairing issue, we’ll gladly offer you another free session so you can give Leap another try, this time with everything running smoothly.
We truly care about making things right and helping you get the best possible start with Leap 💜