How to update your bank details
Log in to your Raylo account
Open the messenger
On web: Tap the chat icon
On app: Go to the Help section
Scroll to and tap Update bank details
Fill in the short form and hit Create ticket
We’ll update your details within 2 working days and send you a confirmation email once it’s done.
FAQs
How will I know when my bank details have been updated?
How will I know when my bank details have been updated?
We’ll email you as soon as your new payment details are confirmed.
Can I update my bank details close to a payment date?
Can I update my bank details close to a payment date?
Yes, but to avoid any issues, please update them at least 10 days before your payment is due.
How do I reinstate my Direct Debit?
How do I reinstate my Direct Debit?
To get your Direct Debit back up and running, just start a chat with our team and select: Payments > Reinstate Direct Debit
We’ll guide you through the next steps and confirm once it’s sorted.