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How to change your bank details

Need to change the bank account your Direct Debit comes from? Here’s how to do it and what to know

Claudia avatar
Written by Claudia
Updated over 2 weeks ago

How to update your bank details

  1. Log in to your Raylo account

  2. On web, go to Your Tech. On the app, tap the Home tab

  3. Expand the Manage Billing section

  4. Tap Change bank details

  5. Update your information and follow the steps

That’s it. The change will show in your account after a few minutes.


FAQs

How will I know when my bank details have been updated?

We’ll email you as soon as your new payment details are confirmed.

Can I update my bank details close to a payment date?

Yes, but to avoid any issues, please update them at least 10 days before your payment is due.

How do I reinstate my Direct Debit?

To get your Direct Debit back up and running, log in to your Raylo account and select: Your Tech > Manage Billing > Change bank details.

That’s it. The change will show in your account after a few minutes.

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