How to update your details
Log in to your Raylo account
Open the messenger
On web: Tap the chat icon
On app: Go to the Help section
Tap Wait for the team → Updating my details
Choose the info you want to update
Fill in the short form and hit Create ticket
We’ll update your details within 2 working days and send you a confirmation email once it’s done.
Important: The details on your account must be your own. For security and compliance reasons, we can’t accept third-party details (like a partner, friend, or family member).