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How to update your contact details

Need to change your name, email, phone number or address? Here’s how to do it

Claudia avatar
Written by Claudia
Updated over a month ago

How to update your details

  1. Log in to your Raylo account

  2. Open the messenger

    1. On web: Tap the chat icon

    2. On app: Go to the Help section

  3. Tap Wait for the team → Updating my details

  4. Choose the info you want to update

  5. Fill in the short form and hit Create ticket

We’ll update your details within 2 working days and send you a confirmation email once it’s done.

Important: The details on your account must be your own. For security and compliance reasons, we can’t accept third-party details (like a partner, friend, or family member).

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