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Paying a missed payment

Missed a payment? Here’s how to get back on track

Claudia avatar
Written by Claudia
Updated over a week ago

Missed a payment?

If you’ve missed a payment, log in to your Raylo account and make a payment as soon as possible.

Note: We’ll also automatically retry the Direct Debit 4 working days after the first attempt.


How to make a payment

  1. Log in to your Raylo account

  2. Go to Your Tech

  3. Tap on the device with the missed payment

  4. Hit Pay now and follow the steps to complete your payment


What happens if you miss a payment

We’ll contact you by email, text or phone to help you get sorted.

A late payment fee of up to £29 may be added to your account.

If payment still isn’t made:

  • Your device may be blocked

  • Your missed payment may be reported to credit agencies

  • You might not be able to lease more tech from Raylo

  • Your account may be referred to a debt collection agency

This last step is rare – we’re here to help long before it gets that far. If you’re struggling, reach out to our team.


FAQs

What happens if I make a payment and the Direct Debit retry goes through?

If you make a payment and the Direct Debit also goes through, you will be refunded the overpayment in 3-5 working days.

I can’t make the payment yet - what should I do?

If you’re not able to pay right now, please get in touch with our team as soon as you can. We’re here to help and can talk you through your options.

How does Raylo report to credit reference agencies?

We share your account and payment history with the credit reference agencies. This helps build your credit file and keeps a clear record of how your account is managed.

If you miss a payment, don’t panic – as long as it’s made within 14 days of the due date, it won’t be reported as late.

Want to check your credit report? You can view it for free at Credit Karma.

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