You’re protected by the Direct Debit Guarantee
When you set up a Direct Debit with Raylo, you’re covered by the Direct Debit Guarantee. This means you’re protected against payments made in error or fraudulently - giving you peace of mind that your payments are safe and secure.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Raylo Group Limited will notify you 5 working days in advance of your account being debited or as otherwise agreed.
If you request Raylo Group Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Raylo Group Limited or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Raylo Group Limited asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
For more information on the Direct Debit Guarantee, please see here.