Let us know how we can support you
If anything makes it harder for you to manage your Raylo account - whether that’s a change in your health, your finances, or your ability to communicate - let us know. We’ll work with you to find the best way forward.
To chat to us about accessibility or personal circumstances:
On web: Click the chat icon at the bottom right of your screen → Select ‘Chat with us’ → send ‘Speak with the team’
On app: Select the ‘Help’ tab → choose ‘Chat with us’ → send ‘Speak with the team’
Our specialist team will review your request and work with you on the best way to support your needs. We’ll always ask your permission before making any changes to your account.