Returns & cancellations
How to return or cancel your device.
How to return your device during the cooling-off periodIf your device was shipped in the last 14 days, you’re within your cooling-off period. Here's how to return it and what happens next
How to cancel your lease early (after the cooling-off period)Need to cancel your lease before the end of your 12, 24 or 36-month term? Here's how, what fees may apply, and what happens next
How to return your old device when upgradingNow you’ve upgraded, it’s time to return your old device for refurbishment and reuse
How to return your device and cancel at the end of your leaseWant to cancel and return your device at the end of your lease? Here’s how to do it and what to expect
What to expect if your device is damaged when you return itWondering what counts as damage and what it might cost? Here’s what you need to know if your device isn’t returned in good condition