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Fraud Risk Report

The Fraud Risk Report feature helps identify contacts whose loyalty activity is significantly different from your business's normal customer behavior. It assigns a risk score so you can quickly review potentially suspicious activity.

Written by Mishal Ahamed Ibrahim

Running your first scan

  1. Navigate to Data → Fraud Risk.

  2. Click Create First Run.

  3. The system will generate your first fraud report by scanning this week's loyalty transactions for contacts whose behavior differs from your account's normal activity.

  4. Leat will generate your first fraud report. After the initial scan, reports are generated automatically every week.

Note: Fraud Risk Reports must first be enabled under Settings → Features → Fraud Risk Reports.

Loyalty fraud detection

The Loyalty Fraud Risk Report analyses approximately the last two weeks of loyalty activity and compares each contact against your account's typical customer behaviour.

The report considers factors such as:

  • Number of loyalty transactions

  • Points earned

  • Points redeemed

  • Rapid bursts of activity within a short period

Contacts whose behaviour differs significantly from the rest of your customer base are assigned a Fraud Risk Score.

Gift Card fraud detection

The Gift Card Fraud Risk Report focuses on how many gift cards a contact acquires over approximately the last 30 days.

The report considers:

  • Total number of gift cards acquired

  • Large increases in gift card activity within a single week

A contact may also be flagged if they exceed a fixed threshold (for example, acquiring 10 or more gift cards), regardless of the overall behaviour of your account.

This helps identify potentially suspicious gift card activity while accounting for the normal behaviour of your business.

How is the fraud risk score calculated?

Each contact's activity is compared against what is considered normal for your business. This includes:

  • Number of loyalty transactions

  • Points earned

  • Points redeemed

  • Unusual spikes in activity over a short period

Contacts whose activity deviates significantly from your typical customer behavior are flagged and assigned a Fraud Risk Score between 0 and 100.

  • Lower scores indicate normal customer behavior.

  • Higher scores indicate increasingly unusual activity that may warrant further investigation.

A high score does not necessarily mean fraud has occurred; it simply highlights contacts whose activity is worth reviewing.

Excluding trusted contacts

If you have customers whose activity is expected, for example, loyal regulars or employees, you can exclude them from future fraud reports.
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To do this, add the contact to the Excluded Contacts list.


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Excluded contacts will no longer appear in the Fraud Risk report, allowing you to focus on genuinely unusual activity while reducing false positives.

Block gift cards

For contacts flagged in the Gift Card Fraud Risk Report, you can block their gift cards while the activity is being reviewed.

Blocked gift cards cannot be redeemed until they are unblocked.

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