To further enhance your digital support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant.
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Based on your Customer Success Plan, you'll have access to prebuilt pathways addressing our most frequently asked questions or the option to type your query straight into the Digital Assistant.
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Additionally, you can now reach our Support Team even faster. If the Access Digital Assistant doesnât provide the answer you need, you can automatically convert your query into a support case for our Support teams to investigate, all within Access Legal Compliance.
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As always, our dedicated Support Team are available to assist with more complex or technical queries.
How to achieve more from Legal Compliance using the Digital Assistant
Instant assistance: Looking to perform common tasks in your software? We've designed your Digital Assistant to ensure you can get instant answers to our most frequently asked questions.
Convenient access: Access knowledge articles directly from your software, saving you time when looking for the answers you need.
24/7 availability: Your Digital Assistant is available around the clock, helping you to get answers day or night.
Reach the team faster: If you canât find the answer you need from our Access Digital Assistant, you will have the ability to automatically convert this into a support case to be investigated by our Support teams, all without leaving Access Legal Compliance.
Stay informed: Access the latest release notes, newsletters, and product updates through the integrated News feed - watch for the red dot to know when new content is available.
How to use the Support Assistant
To use the Digital Assistant, follow the steps below:
From within Legal Compliance, click the Digital Assistant icon.
Based on your Customer Success Plan, you can either:
Select the category you'd like help with, then select the specific query.
Type your query straight into the Access Digital Assistant. The assistant searches the full knowledge base to return a suitable answer.
From within the answer, click the link to view the step-by-step guidance.
Confirm if the answer provided has resolved your query. Note: The feedback you provide to the Access Digital Assistant directly contributes to improving our support content, ensuring it is as effective and helpful as possible.
If the Access Digital Assistant doesnât provide the answer you need, click Talk to a person to automatically convert your query into a support case for our Support teams to investigate.
Using the pre-built support categories in the Access Digital Assistant
Your hub for product updates and news
Use the News feed to access the latest release notes, newsletters, and important updates - all in one convenient place, designed to keep you ahead.
To stay up to date, simply look out for the red dot indicating new content.