If you notice that a user has more than one account for the Compliance Software tab, this will cause issue for the user in being able to see the Compliance Tab and the data within. It will also mean that for the modules they have access to, they will appear more than once in the drop down list when assigning.
To resolve this, the duplicate profile will need to be deleted by the support team, this will then enable the user to access and view the Compliance tab, also when assigning the user will only appear once in your drop down list.
To have the duplicates deleted, please check and provide the following to the support team.
Check and confirm only one of the duplicates has tasks assigned, once deleted this will not be recoverable.
Confirm the profiles with screenshots showing the duplicates and the users name
Once this has been provided. the support team will be able to action your request by deleting the duplicate accounts leaving the one remaining.