Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.

We're excited to announce that Access Legal Compliance is receiving a significant user experience upgrade.

Guided by your feedback, we’re redesigning the platform with a cleaner, more modern interface that makes everything easier to navigate, from File Audits and Complaints to Undertakings and the Risk Register. The tools you use every day will feel more intuitive, helping your team work through compliance tasks faster and with greater confidence.

We'll be sharing more information as we get closer to rollout. In the meantime, please see below for a sneak peek, and if you have any questions, don't hesitate to reach out to your Account Manager.

Following our update last month, here's everything you need to raise a support case quickly and easily in Access Legal Compliance.

All support queries for Access Legal Compliance are now handled directly within the product. Simply click the Digital Assistant icon in the bottom-right corner of your screen to:

The Customer Success Portal is no longer used for new cases, however, any cases raised through the Digital Assistant will still appear there once resolved, so your records always remain intact.

This change brings everything you need into one convenient location, with no more switching between platforms. All users can access Help Centre content, while support-entitled users can raise cases as usual.

Simply clear your cache and cookies, accept third-party cookies, and log back into Legal Compliance — full step-by-step instructions are available in our FAQ guide.

If you have any questions about the change or need a hand getting set up, our FAQ guide has everything covered - from support entitlements and case tracking to accessing help when you're offline.

We want to remind you that the login URL for the MyAccess Support Portal (previously known as the Customer Success Portal) has recently been updated.

If you have the old link saved as a bookmark, you will now be directed to an error page when trying to access your account.

Updating your bookmark will ensure you can continue to raise and manage support tickets, access resources, and find all your Access-related information without interruption.

If you experience any issues accessing the portal after updating your bookmark, please contact our support team.

Browse our Re-introduction to Access Legal Compliance webinar series and choose the topics you need. Get up to speed >

Join our monthly webinars featuring industry specialists who'll help you get more from your software and stay compliant.

Expect practical optimisation tips, the latest legal compliance updates, and exclusive insights into upcoming product features. Each session is designed to enhance your business practices and keep you competitive in a rapidly evolving market.

Ensuring your staff understand and adhere to regulatory and ethical standards is key to mitigating risk, avoiding potential fines, and building client trust. A strong compliance culture not only protects your firm's reputation but also improves operational efficiency - empowering your team to identify and address issues proactively, rather than reactively.

Watch our Smarter in 6 videos below to get started:

Access Legal’s Risk & Compliance Consultancy Team is running a remote training series (via Microsoft Teams) designed for busy legal professionals who want practical, immediately applicable guidance—plus time to get questions answered.

🕙 90‑minute sessions with open Q&A
🧑‍🎓 Delivered by our consultancy team who advise firms daily
✅ Just £100 + VAT or 70 FlexPoints per delegate

As the legal industry finds itself in an increasingly regulated and risk sensitive environment, the question is not whether a law firm should use a case management system, but if it can afford not to

In this article, Diana Borlea, Risk and Compliance Associate, examines the benefits or properly implemented a case management system. Read now >