The Risk & Compliance System allows for audit data to be reported on, so trends can be spotted and evidenced internally. The ability to report on corrective actions relating to files allows heads of departments and those in practice management to monitor the performance of fee earners and spot trends in process failures.
Department chart
From the home page, click the Reporting drop-down menu and then click Audits.
In the chart section at the top of the Audits Dashboard, locate the Department chart.
Note: This chart shows the number of audits completed by each department internally and, of those completed, the number that required corrective action.To expand the chart to show the table of results, click the downward facing arrow .
Note: If there is a proportionally high number of files requiring corrective action compared to the number of overall audits completed, it indicates areas of the firm that may need to be reviewed in relation to internal processes and training.
Automated report for corrective actions
This report provides a summary of the audits in the system that required corrective action, giving a more comprehensive analysis of the individuals involved in the audit, and the details of the corrective actions. This makes the report especially useful for spotting trends, both for individuals who may be responsible for failing to comply with certain processes, as well as examples of the process failures themselves.
From the home page, click the Reporting drop-down menu and then click Audits.
To locate the automated report for corrective actions, scroll down the page.
Use the dedicated reporting filters to select a date range for the required reporting period.
To export the report as an Excel spreadsheet, click Download as XLSX.
Alternatively, for a PDF report, click Download as PDF.