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Customer Success Newsletter - April 2026

Written by Lindsey Samways
CS Newsletter

Welcome to your Access Legal Compliance newsletter

Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.


Legal Compliance redesign update

Following last month’s update, we’re pleased to share another progress update on the upcoming new look for Access Legal Compliance.

In the near future, users should keep an eye out for a new Try the New Look button, which will let you move between the current system design and the redesigned experience whenever you choose; this gives everyone the chance to explore the new layout at their own pace.

This first phase of the redesign will initially impact Audits, Complaints, Breach Reporting, PII Claims, and the Homepages. These areas will be the earliest to benefit from the updated visual design and improved navigation.

As part of this work, we’ve also introduced several new usability features aimed at making everyday tasks easier to complete and improving visibility of record information across these modules. These enhancements are designed to help your teams work more efficiently and confidently as they manage compliance activity.

We’ll continue sharing updates as we move toward release, but for now, keep an eye out for the new toggle button and, as always, your Account Manager is on hand if you have any questions.


Webinars

Stay ahead with our expert-led webinars

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.


Compliance insights with Brian Rogers

Brian Rogers, Regulatory Director, runs free monthly webinars to keep your firm one step ahead, and with over 5,000 attendees already signed up, you'd be in good company.

Each session covers the latest SRA updates, real-world enforcement insights and practical steps you can act on immediately. With monthly Compliance updates, quarterly AML deep-dives and emerging compliance topics, our webinars help you to stay ahead on the things that really matter.

See what Brian has to say in the video below, then register for free.

All Brian's sessions are CPD-eligible - join live to raise your specific compliance concerns in our Q&A, or watch on-demand at your convenience.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

Webinar Title

Date & Time

Registration Details

April Compliance Update

Thursday, 2 April at 12:30pm

April AML Update

Thursday, 16 April at 12:30pm

March Compliance Update

On-demand

CQS Update 2026

On-demand

PII Update 2026

On-demand


Your new Help Centre is live!

We’ve launched a brand-new Help Centre to make support faster, easier, and more intuitive for you!

What’s new?

  • Smarter search and navigation.

  • Sleek, user-friendly design.

  • Quick access to resources.

šŸ“ Find it here

See it in action

Watch our quick tour to see how easy it is to find what you need in the new Help Centre.


Stay ahead of regulatory risk

In her first six months leading the Risk & Compliance Consultancy team, Becky Bennett has seen first-hand how firms can be caught off guard by regulatory visits and what it takes to be prepared.

In this on-demand session, Becky covers the current compliance landscape, recent high-profile SRA cases and why proactive compliance isn't just best practice - it's essential. From reviewing your AML risk assessments to making the most of the free support available to you, this is a session worth making time for.

Watch now to understand how we can support your firm's compliance processes - whether you're reviewing your procedures or starting from scratch, Becky and the team are here to help.


Empower Your Team Through Legal Compliance Training

Investing in Access Legal Compliance training pays dividends across your whole firm - from reducing errors and non-compliance risk to empowering employees to work more effectively. The result? A more confident, proactive team and stronger compliance standards.

We offer a range of training options to suit your timeframes and budget — from eLearning included at no additional cost, to expert-led sessions with our Risk and Compliance team.

Watch the short videos below to explore the options and find the right fit for you and your team.

For upcoming training sessions from our compliance experts, please see below.


Risk & Compliance Monthly Training Sessions

Each month our Risk & Compliance Consultancy Team run a training session on a key compliance topic based on the queries received into our compliance helpline, trends we are seeing in the sector or in our work with our customers.

Places can be booked through the FlexPoints catalogue for 70 points per attendee or you can email compliancehelpline@theaccessgroup.com if you wish to pay via invoice for £100 + VAT per place.

Sessions coming up:

  • From Suspicion to Submission: A Practical Guide to Effective SAR Reporting with Mariam Dobosz - Wednesday 29th April @ 10am

  • Managing Complaints with Confidence: A Compliance‑Led Approach for Legal Teams with Rosanna Davenport - Wednesday 20th May @10am

  • AI in Legal Practice: Compliance, Control and Risk Management with Diana Borlea - Monday 8th June @ 10am

  • The Perfect Start: File Opening Essentials for Legal Professionals with Jack Brown - Wednesday 22nd July @ 10am

Any questions or for further information on session agendas, please do not hesitate to reach out to us via compliancehelpline@theaccessgroup.com

We look forward to seeing you on a session soon!


Compliance Corner

How to be an effective MLRO

Even though there is a general strong focus and awareness around the AML regime, many people appointed as MLROs are unsure where to begin or what their responsibility actually is.

In this article, Mariam Dobosz, Senior Risk and Compliance Associate, explores how to be an effective MLRO. Read now >

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