This article explains the features of the new LegalOn. For information on the current version’s product features, please refer to this page.
What is the Matter intake email address?
The Matter intake email address is a unique email address issued for each tenant to receive new matter requests by email. This address is generated automatically when you subscribe to the Matter Management module and cannot be changed.
How to check the Matter intake email address
If you need to request a new matter via email, confirm the Matter intake email address in advance.
For Module Administrators
Go to [Admin settings] > [Matter Management] > [Intake mail address].
This page displays the unique address for your tenant.
Tip:
If the address is long and difficult to remember, you can add it to your company’s mailing list.Create a mailing list that includes the Matter intake email address.
Add the mailing list address to the “To” or “CC” field when sending a request.
⚠️ Notes
The Matter intake email address is auto-generated at the time you subscribe to Matter Management.
If the address does not appear or remains stuck in a “Generating” state, please contact LegalOn Support for assistance.
Troubleshooting: Email attachments
If you use a security service that automatically encrypts attachments, your files may not be uploaded correctly to LegalOn.
Examples:
Files are automatically converted into password-protected ZIP files.
Attachments are replaced by a link to download the files externally.
Solution:
Share the following guidance with your IT admin and confirm whether it’s possible to exempt the Matter intake email address from automatic encryption.