This article explains the features of the new LegalOn. For information on the current version’s product features, please refer to this page.
Before you begin
To use MFA, prepare the following in advance:
1. Prepare a device
Prepare the device you will use for authentication (such as a smartphone). You must have this device with you at the time of login and be able to use your authentication app.
2. Install an Authentication app
Install an authentication app on your device. Common examples include:
Google Authenticator
Download for iOS | Download for AndroidMicrosoft Authenticator
Download for iOS | Download for Android
Register with the Authentication app and Log In
Log in as usual by entering your email address and password.
When the One-Time Password Input screen appears, launch your authentication app and scan the QR code displayed.
Enter the one-time password generated by the app, then click Continue.
Once you complete your first login, the account will be added to your authentication app.
From the Second Login Onward
After entering your email address and password, you will see the MFA screen. Open the authentication app on your device and enter the current one-time password to complete the login.
💡 Info
If you cannot scan the QR code, click Having trouble scanning? to obtain a setup key. You can manually enter this key into your authentication app to add your account.
Troubleshooting
If you cannot log in with your one-time password:
Try the following steps in order:
Re-enter the latest one-time password
The password may have expired. Wait for it to refresh and try again.Restart the authentication app
The app may not be functioning properly. Close it completely and restart it before trying again.Reset your MFA settings
If the issue persists, ask your IT admin to reset your MFA settings. Then follow the registration steps again to re-add your account to your authentication app.
For details, see How to set up Multi-Factor Authentication (MFA).
Frequently asked questions
Q. Can I use SMS or email instead of an authentication app?
A. No, this is not supported at this time. Support for other methods is under consideration for future releases.
Q. I changed my device. What should I do?
A. If you no longer have access to your original authentication app due to a device change, you need to reset MFA.
Contact your IT admin to reset your MFA settings, then register your new device by following the setup steps again.
For details, see How to set up Multi-Factor Authentication (MFA).
Q. I lost my device. What should I do?
A. If you lose your device, you will need to reset MFA on a new device. Contact your IT admin for a reset, then register your new device.
For details, see How to set up Multi-Factor Authentication (MFA).