This article explains the features of the new LegalOn. For information on the current version’s product features, please refer to this page.
What Is Multi-Factor Authentication?
Multi-Factor Authentication (MFA) adds an extra layer of identity verification by requiring a one-time password (OTP) generated by an authenticator app in addition to your usual email and password.
While a standard login only uses “something you know” (email and password), enabling MFA also requires “something you have” (a one-time password on your mobile device).
Combining multiple factors helps reduce the risk of unauthorized access.
Enable Multi-Factor Authentication
Go to [Admin settings] → [Multi-Factor Authentication].
Toggle [Enable Multi-Factor Authentication] to ON.
You will see a message confirming “Multi-Factor Authentication has been enabled.” MFA will now apply to all users in your tenant.
Note:
This setting takes effect immediately. Please inform your users in advance as needed.
Disable Multi-Factor Authentication
Go to [Admin settings] → [Multi-Factor Authentication].
Toggle [Enable Multi-Factor Authentication] to OFF.
You will see a message confirming “Multi-Factor Authentication has been disabled.” MFA will no longer apply to any users in your tenant.
Reset a User’s MFA
If a user loses access to their registered device and cannot log in, an IT Administrator can reset their MFA registration.
Go to [Admin settings] → [Users].
Hover over the user you want to reset, click [...], and select [Reset Multi-Factor Authentication].
Confirm the message and click [Reset].
A message will appear confirming “Multi-Factor Authentication has been reset.”
The user will also receive an email titled “LegalOn One-Time Password Setup Has Been Reset”, instructing them to set up MFA again. They should follow the steps in How to log in when Multi-Factor Authentication (MFA) is enabled.
Troubleshooting
If no IT Administrator is available to reset MFA:
Contact the LegalOn Support Team and include the affected user’s email address. The team will assist with the reset.