If you notice issues with your trading platform freezing, lagging, or other platform functionality problems affecting your trading, we're here to help.
Platform Issue Escalation Steps:
Please get in touch with our Support Team and provide the following information:
Behaviors Experienced:
i.e., lagging, freezing, unable to exit positions
Account Number Impacted
Date & Time the issue occurred
Which platform
Any screenshot or recordings that you're able to provide