Our standard refund policy for non-subscription one-on-one coaching services, including a la carte hours and packages, allows for a refund within 14 days from the date of purchase. Below is an outline of how refunds are processed:
Within 14 Days: If a refund is requested within the 14-day period, clients may choose to receive a refund to their original payment method or opt for Leland coaching credit applicable to any service on the platform.
Beyond 14 Days, Within Expiration Terms: If a refund request is made after the 14-day period but within the expiration terms, only Leland coaching credit will be issued.
Outside Both 14-Day and Expiration Periods: Refund requests made beyond both the 14-day refund period and the expiration terms will not be eligible for any refund.
For partially used services, refunds will be prorated based on the coach’s hourly rate at time of purchase rather than the discounted package or bundle rates. Refunds will be processed either to your original payment method or as Leland coaching credit, in accordance with the terms outlined above. Important to note that split-payment fees are non-refundable.