Overview
Have you already deactivated a broker's account to avoid them logging into Loanapp to create or submit further applications? Do you now need to reactivate their account in a few simple steps? Here's how!
Reactivation Guide
Step 1:
Go to the Brokers tab in Loanapp and search for that specific broker's name in the search box.
Step 2:
Click once on that specific user until you notice that that row has been highlighted in Grey - notice the Status says Inactive. Click Activate.
Step 3:
Once you click Activate, a pop-up window is triggered confirming if you're sure about reactivating this user's account. It will also advise you that 'Reactivated users will be able to create and submit applications again.' If you're sure you want to go ahead with this, then click Deactivate and you will notice the Status will reflect Active.
You have now reactivated that broker's account which means they can use the same details to sign in again. Should you want to deactivate them, please click here to learn how.