Understand your subscription, checkout, and support model
The subscription page lives at https://lengrowth.com/subscription.
When to use this
The subscription page has three main sections:
"How it works"
"Your Subscription"
"Subscription Plans"
It also includes a plan comparison table at the bottom. The page is designed to answer practical questions like:
Is there a paid plan active right now?
Is checkout still incomplete?
Which plan includes the support model I need?
How many user seats or company profiles are available?
What happens if payment fails or expires?
That is why the page shows both status and plan detail. The status tells you whether the subscription is live. The plan cards tell you what you are buying or reviewing.
Use the subscription page when you want to:
Check your current billing state
Start or continue checkout
Compare monthly and yearly pricing
Review user seats, company profiles, and specialist seats
Understand whether the plan includes specialist support
Confirm that your subscription record is in sync
If you are trying to change how a task is handled or how specialist work is supported, this is the page that tells you whether the account is entitled to that support model.
Step-by-step
Look at the "Your Subscription" card first.
Read the plan badge.
Read the status badge.
Review the summary message under the badges.
If no paid plan is active, the page says so directly. If a subscription exists, the page shows the current status and whether the record is active, trialing, incomplete, past due, unpaid, incomplete expired, or canceled.
The page translates those states into plain-language guidance. For example:
"Paid access is active"
"Checkout still needs confirmation"
"Payment needs attention"
"Previous checkout expired"
"Paid access is not active"
Those summaries matter because they tell you whether you should keep working, finish checkout, or fix payment before you expect access to change.
If a subscription is present, the page shows a group of status rows. Read them one by one:
Billing period
Current period ends
User seats
Company profiles
Specialist seats
Reconciliation
These rows are the clearest way to understand what the subscription currently covers. They are also the best place to check whether you are looking at the right billing interval or the right scope for your team.
The reconciliation row is especially useful when you are trying to confirm that the billing record is in sync with the rest of the account. If the status looks unusual, read that row before you assume the plan itself is wrong.
The billing interval toggle lets you switch between monthly and yearly pricing.
Choose "Monthly" to see the month-by-month price.
Choose "Yearly" to see the annual billing price.
Compare the plan cards after each switch.
The plan cards update their displayed price when you switch the interval. If the plan has both monthly and yearly pricing, the yearly card also shows the savings label. If the pricing data is incomplete, the page may simply show that yearly pricing is available rather than a calculated savings percentage.
This is the right place to make the monthly-versus-yearly decision because the page shows the price, the support model, and the plan limits together.
Click the plan card you want to review.
Read the plan name and description.
Check the support line under the description.
Review the entitlement box for seats, profiles, execution mode, and support.
Compare it with your current subscription badge.
The card also shows whether the plan is the current one. If it is, the page labels it as current instead of making you guess.
The support line is important. The page describes the support model in plain language so you can tell whether the plan is platform guidance only or includes active specialist support. That distinction is part of the plan decision, not an afterthought.
The main action button at the bottom changes based on your current state.
If you are changing plans for the first time, you may see "Continue to Checkout".
If there is a pending incomplete checkout, you may see "Continue Checkout".
If you are already on the selected plan, you may see "Review Checkout".
After you click the button, LenGrowth creates or updates the subscription and, when needed, routes you into checkout.
If the selected plan does not have a valid price for the billing interval you chose, the page blocks the action and tells you that the selected billing option is not available for checkout. That is a safety check, not a bug.
At the bottom of the page, the comparison table helps you compare the ladder quickly.
Read the "Feature" column.
Compare the values across the plan columns.
Look for checkmarks where a feature is included.
Read the support model row to see which plans include specialist support.
The comparison table is helpful when you are deciding whether the current plan is enough or when you need to justify a change to someone else on your team. It keeps the plan differences visible without requiring you to open multiple screens.
After checkout starts or completes, LenGrowth updates the current subscription record and the plan badges on this page should reflect the new state on the next load. If the subscription was incomplete before, the page can continue to show that the checkout still needs confirmation until the billing side is confirmed.
If the plan changes, the page may also update seat counts, company profile limits, or specialist seat availability. That is why it is worth coming back to the subscription page after any billing change instead of assuming the rest of the product already knows about it.
That means the subscription record exists, but the first payment has not been confirmed yet. Continue checkout or retry the payment flow.
Check the plan card and the comparison table. The support model is shown on the card itself and again in the table at the bottom.
Common problems
That usually means the billing record is past due or unpaid. The plan is not in a healthy paid state until the payment issue is resolved.
The unfinished checkout timed out. Start checkout again from this page.
The selected plan does not have a valid Stripe price for the interval you chose. Switch the billing interval or choose a different plan.
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