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Troubleshooting company setup

Use this article when a company profile will not save, a new company does not appear where expected, the workspace profile looks incomplete, or LenGrowth sends you to a different company than the one you just created.

Troubleshooting company setup

Use this article when a company profile will not save, a new company does not appear where expected, the workspace profile looks incomplete, or LenGrowth sends you to a different company than the one you just created.

When to use this

Use this article when:

  1. The company form rejects a save.

  2. A new company is created but you land on a different company.

  3. You cannot create another company because of plan limits.

  4. Company settings says you do not have permission to manage the workspace.

  5. The profile completeness indicator shows that setup is not finished.

  6. You want to confirm the required fields for a new or existing company.

Step-by-step

Use this article when a company profile will not save, a new company does not appear where expected, the workspace profile looks incomplete, or LenGrowth sends you to a different company than the one you just created.

Company setup in LenGrowth is split across a few places:

  1. The create company flow at /companies/new.

  2. The edit company flow at /companies/[id]/edit.

  3. The company dashboard at /companies/[id].

  4. The company settings page at https://lengrowth.com/settings/company.

  5. The subscription page at https://lengrowth.com/subscription.

Those pages work together. If a company is missing required information, the create or edit form will not complete. If your plan does not allow another company profile, the app sends you to subscription. If the account can create the company but cannot read it back immediately, the app falls back to the first company the current user can access.

If a new company will not save:

  1. Open /companies/new.

  2. Check whether the app is showing a plan-limit message.

  3. If the plan-limit message appears, open https://lengrowth.com/subscription and confirm whether your plan allows another company profile.

  4. Fill in the required fields for the selected company type.

  5. Submit the form again.

If you are creating a new company, the required fields depend on the company type:

  1. For a New Company, LenGrowth requires a business idea, target market, and target audience before onboarding can auto-start.

  2. For an Existing Business, LenGrowth requires company name, industry, description, and target audience.

  3. The website field is optional, but if you provide one it must be a valid website or domain.

  4. The name, description, industry, and stage fields are still used to guide setup even when some fields are optional.

If you are editing an existing company:

  1. Open /companies/[id]/edit.

  2. Confirm that the company loaded successfully.

  3. Change the fields you want to update.

  4. Save the form again.

If the company settings page looks incomplete:

  1. Open https://lengrowth.com/settings/company.

  2. Go to the Information tab.

  3. Look at the Profile setup completeness metric.

  4. Use the linked setup area when the metric is below 100 percent.

  5. Fill in the missing fields and save again.

If the company settings page says you cannot manage the company:

  1. Confirm that your account is actually attached to the company.

  2. Confirm that your role has company access.

  3. Use the dashboard or account settings links on the permission screen.

When company creation succeeds, LenGrowth shows a success message and routes you to /companies/[id].

If the create flow cannot immediately read the company back using the new company ID, it tries to find another company the current user can access and routes there instead. That is why some users see a company different from the one they just created.

When company editing succeeds, the app shows a success message and returns to the company dashboard for that company.

When company settings are saved from the company settings page, LenGrowth refreshes the current data so the profile and notification tabs stay aligned with the saved record.

Common problems

If you get a plan-limit message while creating a company, your plan only allows a certain number of company profiles. Open the subscription page and check the current company profile allowance.

If the form reports validation errors, the missing or invalid values are usually listed directly on the form. Fix those fields before trying again.

If a website value is rejected, make sure it is a valid live site or domain. The create and edit forms both validate website input when it is supplied.

If you arrive on a different company after creation, that is usually the fallback behavior after an access check. The app did create the company, but it could not immediately use the created record for that session.

If the edit page sends you back to /growth, the company fetch failed. Open the company dashboard or company settings again and try from the company list.

If company settings will not save, check whether you are on a role that can edit the company profile. The page shows a clear message when profile edits are limited to owners and admins.

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