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Alerts and notifications

Quickly find critical information and stay informed about what's important to you.

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Written by Support LeoMed
Updated over a year ago

Alerts about subjects' vital signs are visible in four different locations, with varying levels of detail.

  1. Dashboard (by clicking “Dashboard” in the main menu)

  2. Patient overview (by clicking "Patients" in the main menu)

  3. Patient file (by clicking on a specific patient)

  4. Notification panel (by clicking on the bell in the top main menu)

Also in this article


Patient overview

There are three important columns on this page, in regards to alert overview:

  1. The alerts coming from sent questionnaires (patient or caregiver answers)

  2. The alert severity of the highest levels (of any alert type)

Each column typically displays their alerts according to this color legend (However, a form’s color legend can also be personalized in its “Logic” configuration tab) :

  • Green: Good

  • Blue: Slightly abnormal

  • Yellow: Moderate to watch

  • Orange: Severe and to be monitored intensively

  • Red: Extreme alert, requiring immediate attention

"Device alerts" column

This gives you an overview of all the vital signs being monitored for each subject, with a color code to quickly indicate those requiring your attention.

N.B.

For more details about the meaning of the abbreviations, as well as examples of each of the signs, see: Reading vital signs and their abbreviations

"Form alerts" column

This gives you an overview of all the forms sent to different subjects, in order to quickly indicate those requiring your attention. As briefly mentioned further above, the color code according to the gravity of the alert can be personalized during the creation of your form, in the tab “Logic”.

Alert Severity

This column combines the alerts from the two previously mentioned sources: devices and forms. This will quickly indicate if anything needs your attention and will also help to sort the list of subjects according to the priorities you want to address.


Dashboard

The three same columns are shown at the bottom of the dashboard page. In order to gain a quick overview and help prioritize patients, the “Alert severity” column is found at the beginning.

For more details on the dashboard, read this article.


Patient file

Whether you come from the overview list of subjects or from the dashboard, you can click on a particular patient to gain more insights on their alerts.

Overview (sub-tab)

To quickly see which signs are on alert, as well as a summary of the current situation.

N.B. The "History" sub-tab displays these same details, in addition to providing an overview of the vital signs history in graph form.

Alerts (sub-tab)

For more precision, you will see:

  • The history of signs on alert, not in graph form, but rather sorted by date of occurrence.

  • The person who intervened (when applicable)

  • At what time the intervention took place

First, what distinguishes the three alerts listed below is related taking charge:

Screen Shot 2022-05-25 at 3.33.16 PM.png
  • The alert has not yet been taken in charge (circled in purple) : Clicking here would show the team that the alert is being taken care of without having completed it yet (to do that instead, click on the crossed-out eye).

  • The alert has ended (circled in green) : We see that Bruno Thomassin has ended this alert and that its row is grey. We could read (or modify) the note writing by clicking on the text icon next to his name.

  • The alert has been taken in charge (circled in turquoise) : A team member has notified their takeover of the alert at 02:32 PM, but has not yet ended it. This section could be clicked to remove the associated person or to change them for another, or simply to end the alert and/or add a note.

Here is an explanation of the other information visible above, in the second (completed) alert "Heart Rate":

  • ↓ 52bpm : the abnormality in question (and its severity level)

  • 9h57 : time of day at which the abnormality began

  • May 18 2022 : date when the alert was resolved

  • Bruno Thomassin : the person who noted the alert’s resolution in the interface

  • Total (52:35) : timespan (HH:MM) between the appearance of the alert and its resolution

When we look at the two other alerts, we also see :

  • Crossed out eye: no one has seen this alert yet, or has taken it in charge on the platform. The two options are :

  • to end the alert (with or without a note), whereupon the name of the responder will be entered as mentioned above

    1. to enable silence mode for a defined amount time

image.png
  • Duration: the time (HH:MM) elapsed since the occurrence of the alert, seing as it has not yet been resolved.


Notification panel (bell)

Here you will see the latest alerts specific to the patients you are following (i.e. those for whom you are part of the medical team as either a doctor, nurse or administrator).

Vital signs alert levels

  • "An alert has been raised" represents the first time the issue has been mentioned.

  • "An alert has been escalated" indicates a situation where a previously raised alert is now worsening (e.g., a mildly abnormal heart rhythm becomes severely abnormal).

Notification management

Once a notification has been read or processed, to its right there are two available options:

  1. Mark as unread (the eye) to come back to it later

  2. An X to delete it

Click the three dots in the notifications menu for actions applicable to all notifications simultaneously.

You can also adjust the way you receive your notifications (system, SMS, email), by clicking:

  1. Your profile picture, in the upper right corner of the page

  2. My profile

  3. Notifications (sub-tab)


Receiving alerts by SMS or e-mail

To adjust the way you receive your notifications (LeoMed interface, SMS, e-mail), click:

  1. Your photo, top right corner of the page

  2. My profile

  3. Notifications (sub-tab)

This gives you the choice of being alerted differently for different alert levels and types. These alerts always concern the patients you are following (i.e. those to whom you are added as either a doctor, nurse or administrator).


Taking charge of an alert

To avoid any confusion by having more than one person simultaneously working on one same alert, you can let your team know you have taken it in charge. To do so :

  1. Enter the subject’s profile

  2. Choose either the Overview or the Alerts sub-tab

  3. Click “Take charge” (circled in purple below)

Everyone will now see that someone is working on it, and since when (circled in turquoise below).

Screen Shot 2022-05-25 at 3.33.16 PM.png

This will not end the alert though, and that person can be removed or changed if needed (circled in green below).

image.png


Ending an alert

You can deactivate an alert in one of two places:

  • In any alert box: by clicking the triangle in the upper right corner

  • In the rows of the "Alerts" sub-tab: by clicking the crossed-out eye, on the right

N.B. (1)

By deactivating the alert, your name and the time of day will be noted in that same section, meaning that you have seen or taken charge of the situation raised by this alert.

N.B. (2)

Deleting a notification, as described earlier, does not terminate the alert to which it is linked. The alert should be handled separately, seeing as the notification only informs you about it.

Option to require a note to end an alert

To choose if a user is required to write a note or not for them to resolve an alert, click :

  1. Configuration menu

  2. General settings

  3. Note required


Enabling silence mode

To stop being notified about a certain sign or alert, you can enable silence mode for the desired amount of time, by clicking:

  • In any alert box: the triangle in the upper right corner



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