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Using and managing protocols (launched playbooks)

Plan and operate powerful processes with a series of steps consisting of forms, tasks, communications, and more.

Support LeoMed avatar
Written by Support LeoMed
Updated over 3 years ago

In this article :


Important distinctions before starting

There are differences between :

  1. A form

  2. A playbook (template)

  3. A protocol (a deployed playbook for a specific case)

To see a quick comparison between these elements and understand the different statuses (such as Published, Active, or In Progress), read the article: Understanding forms, playbooks and their differences.

This article is more about using a playbook within the confines of the template it is based on, not about setting up those templates (find that other article here).


Finding the list of protocols in use

To view the list of playbooks that are active and in progress as protocols, click in the main menu on :

  • Protocols — or your internal version (circled below in red)

You will see all the playbooks that have been launched at that current moment and you will be able to filter them by different characteristics and view them in two modes (circled above in purple):

  1. Display by protocol (list of protocols)

  2. Display by step (list of all existing steps, in every protocol)

The list includes several columns through which you can narrow your search. These columns vary by display type.

1. Display by protocol

All the protocols that have been launched, at one time or another, appear in this list. The differences with the display by step will be detailed in that section, but you can organize and filter this list according to the following columns:

Status

Indicates if the protocol is :

  • In progress: has been initiated by a team member. However, it is possible that the continuation of the plan is awaiting a manual step.

  • Done: has come to its end; all steps have been completed.

  • Deactivated: was manually stopped for some reason, without the protocol having completed all its steps (end of hospitalization or follow-up, death, etc.)

Patients

Indicates basic patient information:

  • Full name (which will also be used to sort all protocols in alphabetical order)

  • Age

  • Gender

  • Patient number

  • Phone

  • Email

This column also provides direct access to the patient record by clicking on the file icon.

Protocol informations

Indicates the basic information of the protocol:

  • Title

  • Official indexing code (numbered, lettered or a combination of both) given to this protocol

  • Version used

Activation

Informs about the protocol's number of days of operation:

  • Total number of days activated

  • Start date

  • End date (if completed or deactivated)

Surveillance system

Details the use of monitoring devices:

  • Active or Inactive (monitoring)

  • List of assigned devices

  • Number of alerts received since the beginning of the protocol

N.B.

Depending on the relevance for your use, you can choose which columns are visible, by clicking on :

  • Manage columns

The same thing can be done in display by step, described below.

2. Display by step

This display mode shows all the steps of all the protocols launched for all your patients. It is useful, in particular, to see the different steps related to the same patient or to the same member of the medical team. It will be particularly useful to filter by the content of the columns, given the amount of data displayed, or simply to search for items in the search bar.

Moreover, one of the differences from the display by protocol is the combination and simplification in one column of the general informations of the protocol and the patient.

The "My steps" view is very useful to see which steps have missed their deadline and which manual steps need to be scheduled.

N.B.

If you are in "My Steps" and do not see any steps, there may be none directly related to you. Instead, click on "All" to see everything.

Status

Indicates if the step is either :

  • To plan (manual step)

  • Planned (regardless of it being a manual or automatic step)

  • Done

  • Deactivated (because the protocol it was part of was deactivated)

Patients and protocol informations

Provides a summary of the basic informations of both the patient and the protocol in question:

  • Patient's full name (which will also be used to sort all steps in alphabetical order)

  • Protocol name

  • Protocol status (In progress, Done, or Deactivated)

Step

Further details of the step presented:

  • Step name

  • Type of step (Communication, Event, Task, or Questionnaire)

  • Number of subtasks (if applicable)

  • Questionnaire number (if applicable)

Planning

Informs about the times and methods of activation of the step:

  • Manual or Automatic

  • Date and time of the start of the step (it is possible for a Manual step that this has not yet been determined)

Due date

Indicates the time window in which the step should end (it is possible for a Manual step that this has not yet been determined):

  • Earliest date and time it can be completed (Min)

  • Latest date and time it should be completed (Max)

  • Red color if the step is late

Associated with the step

Indicates the people involved in the completion of this step. Here is also how to quickly differentiate their role by what appears in the circle:

  • Patient → Symbol of a person

  • Caregiver → Symbol of a house

  • Team member (user from inside or outside the organization) without a photo → Initials

  • Team member with available picture → Profile picture


Launching a new protocol instance

This article discusses how to start a protocol. Please refer to the following articles to see how to create a playbook template or to see the difference between protocols, playbooks and forms. For our current article, protocols use the framework predetermined by their parent playbook template and, in general, can only be filled in, not modified (the only modification possible is the selection of a manual date).

In this sense, to launch a protocol, click on the blue button "Start a protocol".

This will open a page where you will see three different sections:

We will go over these sections, one at a time.

Identify the patients

If the subject already exists in your directory, you can find them quickly by clicking "Select".

If you want to create a new patient record instead, you have two choices. You can do so in two different ways:

A) In the "Subjects" menu of your interface (Learn more)

B) Directly in the protocol you are putting together for them

If caregivers are already added to the subject's file, they can be selected in that section. Otherwise, they can be added, in a similar way to subjects, directly as part of the protocol launch.

Select a protocol

To launch a protocol you must first choose which template (playbook) it is based on.

If the protocol you want to use does not exist yet, you can create it in the control panel. Read this article about creating a playbook to learn more.

You can now click on "Select" to add it.

You will see the information of the template’s creator as well as the version of the protocol that you are deploying.

Select your team

This section contains the people involved in this particular protocol launch. You can find:

  • Specific members, by default (these can be overridden as needed)

  • Generic roles, for which you must choose a member of your team to fill this position.

N.B.

Don't forget to complete the process when launching a new protocol and click the "Launch Protocol" button! Generally speaking, the modifications in LeoMed are saved automatically, but at the time of a new launching, an undeployed protocol (or whose launch process is not completed) is not saved.


Interacting with an active protocol

Whether it's a brand new protocol that has just been launched or one that has been active for some time, when you click on one, here are the three sections that can be tailored to your needs:

For more details, read the article on creating a playbook template; these sections are further detailed. Below is a summary :

Steps

You can see the different steps of your protocol, as well as their :

  • Details

  • Planning (or schedule cancellation)

  • Message (and responses, if any)

  • People (and their tasks, notifications, and messages)

Also, icons at the end of each step have different meanings:

  • The calendar will turn green when the date is scheduled

  • A triangle with an exclamation mark appears when the step contains an error to be addressed regarding the Planning

Team

Add, remove, or replace people active in that protocol or the roles assigned to them.

Reminder: the titles assigned within a particular protocol are initially derived from user profiles (for those who have one), but may have been changed in the Playbook template without inversely affecting those profiles, nor the other Protocols where their roles/titles may vary. All these instances remain independent.

Settings

This contains all the information added when the protocol is launched, i.e. :

  • The subject (this contact information can be modified)

  • The caregivers (these can be modified even when the protocol is deployed and in progress)

  • The description and the person responsible for the playbook used

  • The categories assigned to the protocol


N.B.

To review the details of a protocol in more depth, read the article on creating a playbook template on which the protocol is based.

And to learn the difference between the two (and forms as well) read Understanding Forms, Playbooks and Their Differences.



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