Right of Withdrawal for Consumers under § 13 BGB (German Civil Code)
Cancellation Policy
The customer has the right to withdraw from the contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day the customer or a third party appointed by them, who is not the carrier, takes possession of the last item.
To exercise the right of withdrawal, you must send us (Agricenter Spitaler GmbH/S.r.l., Pillhofstraße 31, 39057 Appiano, VAT: 01438510214, email: info@lerava.com) a clear statement (for example, a letter sent by post, fax, or email) regarding your decision to withdraw from this contract. You can use the online withdrawal form template, which is not mandatory.
To meet the cancellation deadline, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of Withdrawal
In case of withdrawal from this contract, we must refund all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day we received the notification of your withdrawal from the contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged a fee for this refund. We may withhold the refund until we have received the goods or until the customer has provided proof of having returned them, whichever condition occurs first.
You must return or deliver the goods to us without delay and in any case no later than fourteen days from the day you communicated your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. The direct costs of returning the goods are to be borne by the customer. The customer is only liable to pay for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functioning of the goods.
Non-Applicability of the Right of Withdrawal in Certain Cases
The right of withdrawal under clause 4.1 does not apply in the case of:
Contracts for the supply of goods that are not prefabricated and for which the production is determined by a choice or individual specification by the consumer or that are clearly tailored to the personal needs of the consumer;
The delivery of goods that may deteriorate quickly or whose expiration date would be quickly exceeded;
Contracts for the delivery of sealed goods that cannot be returned for health or hygiene reasons if the seal has been removed after delivery;
Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
Example of Cancellation Form:
(If you wish to cancel the contract, please fill out and return this form.)
A (name, street, postal code, city, email, country)
I/we () revoke the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () / received on ()
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of communication on paper)
Date(s)
(*) Cross out the inapplicable.