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Sending Reminders as an Admin
First, navigate to the lesson overview page, then select View All next to the Incomplete bar chart. This will generate a list of all users who haven't completed the assignment, including learners who are overdue.
Learners can be reminded individually by selecting Send Reminder on their corresponding row.
After clicking Send Reminder, a blue banner confirming your selection will appear at the top of the screen. This banner will persist until it's dismissed.
💡 Note: The language in this banner, "Reminder notification being sent," is fixed in present participle form, meaning it won't dynamically change to indicate that a reminder has been sent. Refreshing the page will update the banner from blue to green, however, indicating successful delivery.
The learner will receive a system-generated email like the one pictured below. This email cannot be customized or altered.
Sending Bulk Reminders
You can send reminders in bulk by checking the 'select all' checkbox above users' names. Admins can then select either:
Send Reminder to send a reminder to selected users on the current page, or
Send Reminder (all learners) to send a reminder to incomplete users on every page
Admins can also send manual reminders through the Assign module.
Click the Assign button in the upper-right corner
Select the content you want to assign and the assignees
Choose an assign date
On the "Review and assign" confirmation pane, toggle the option bar to read "People who already have this content assigned will receive a reminder."
Sending Reminders as a Manager
Managers (or users with people permissions who oversee a group of users) can send additional reminders through the Assign module in the upper right-hand corner.
After choosing the user(s) and content > under Review and Assign > toggle the option bar to read "People who already have this content assigned will receive a reminder" > then select Send Assignment.
This does not restart the user but nudges them to complete assigned content.
Reminders sent through the assign module can also include an optional assignment message. Use this message to explain your reasons for making the assignment, supply additional instructions and guidelines, or give learners a few words of encouragement!
This message can be customized with HTML text formatting elements. See this article for more information.
Default Reminder Cadence
When assignments have a due date, learners will be reminded to complete them on the following cadence:
7 days before the assignment is due
1 day before the assignment is due
1 day overdue, and
7 days overdue
This schedule cannot be changed or disabled. If a due date is updated, an email will notify learners about the change and reset the reminder cadence. Default reminders are sent at 8:00 AM EST. This time cannot be changed.
Questions? Contact the Support team at email@example.com