Create or Reset Passwords

Forget your password? Need to secure an account? Here's how to do it.

Michael Hughes avatar
Written by Michael Hughes
Updated over a week ago

Before you begin: You must have people management permissions.

How to Reset Passwords

On the People tab, select the user whose password you want to reset. From the user's overview page, select Reset Password, then select Resend Welcome Email.

Users will receive an email that prompts them to set a new password.

Alternatively, you can create a user's password. From the learner's overview page, select Reset Password, then select Create Password

Passwords must be at least 10 characters long, 5 of which must be unique, and they cannot incorporate aspects of the user's name or email address.

Questions? Contact the Support team at

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