Create or Reset Passwords

Forget your password? Need to secure an account? Here's how to do it.

Hannah Walt avatar
Written by Hannah Walt
Updated over a week ago

How to Reset a Password

Admins (or users with people permissions): Navigate to the People tab and select the user whose password you want to reset. From the user's overview page, select Reset Password from the toolbar, then click Resend Welcome Email.

Users will receive an email like the one pictured below, prompting them to set a new password.

Alternatively, admins can create a user's password. From the learner's overview page, select the Reset Password button, then click Create Password.


The window will refresh to display a password change module.

Questions? Contact the Support team at

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