🔔 Looking for information about the notifications that admins and graders receive? Check out our article about Lessonly's daily digest emails.
In This Article
Welcome emails are sent when new accounts are created or when content is assigned for the first time. Users in admin, manager, or creator roles receive welcome emails immediately.
💡 Tip: If you don't want such users to receive a welcome email, create them first as learners, then manually change their roles.
When adding new learners, you can choose whether they receive a welcome email immediately or upon receipt of their first assignment.
Welcome emails include an invitation to create a Lessonly account. New users must follow this link to create their accounts. When sent immediately, welcome emails have a subject line that reads "You're invited to a new account."
Welcome emails that accompany a learner's first assignment include the same invitation, but they also include the name of the assignment and a brief description of its contents. The subject line of such emails reads "You have a new account and assignment."
Welcome emails can be sent from either the email address of the inviter/assigner or from an unmonitored account, typically
firstname.lastname@example.org. To change this setting, click the gear icon in the upper right corner of the Lessonly interface, select Settings from the menu, then select the Notifications tab. This setting affects all outgoing emails across the Lessonly platform.
💡 Tip: By request, Lessonly's Support team can customize your default email address (e.g., email@example.com or firstname.lastname@example.org).
When recipients accept the invitation to create a Lessonly account, they're instructed to supply their full name and a password.
New users logging in via single sign-on receive the same welcome emails. After accepting the invitation to create an account, however, they'll be routed to Lessonly's login page and prompted to select their SSO method in order to log in.
To enable single sign-on, please review this documentation or contact the Support team at email@example.com.
How to Resend a Welcome Email (or Reset a Password)
Suppose a new user misplaces her welcome email. An admin can send a fresh one from the user overview page.
On the People tab, select the name of the user needing a new welcome email. Select Reset Password from the gray navigation bar, then select Resend Welcome Email. A new welcome email will be sent to the user immediately.
💡 Note: This option is only available for users who have never accessed Lessonly. Otherwise, the button reading Resend Welcome Email will read "Email Instructions", where instructions refer to resetting the user's password.
Lessonly sends various assignment notifications to help learners stay on top of assigned content.
New Assignment Emails
Learners receive new assignment emails when they're assigned a new lesson or path. Each notice contains the lesson's title, a brief description of its contents, a due date (if applicable), and the name of the assignor.
When assignments have a due date, learners will be reminded to complete them according to the following cadence: 7 days before due, 1 day before due, 1 day overdue, and 7 days overdue. This schedule is automated and cannot be changed or disabled.
Additional reminders must be sent manually. Read this article for more information.
Updated Path Assignment
You can add new content to a path even if it's been assigned. A modal window will prompt the path editor to make the new content required or optional.
If the path editor requires that new content be completed, a fresh assignment email will be sent to learners who've already completed the path or progressed past the point where new content has been added. These emails include the path name, a link to the path assignment, the name of the new content, and a link to access the new content.
💡 Tip: Path editors can include an optional custom message, as pictured below. This message gives learners additional insight into the new content, why it's being assigned, and so forth.
Assignment Due Date Updated
When due dates are added to or updated on existing assignments, an email notification is sent to any assignees. These emails include the name of the assigned content, a brief description, the due date, and a link to the assignment.
💡 Note: At present, assignment due dates are inextricably linked with the original assignor. In the scenario pictured above, for example, Kristin has assigned James Franklin a lesson. But if another user with people management permissions––call him John Doe––alters Kristin's original due date, the system will alert James to this change, but it will appear to have come from Kristin rather than John.
When assignments are past due, learners receive a reminder to complete the lesson one day after the due date, then seven days afterward. These emails include the name of the assigned content, the due date, and a link to the assignment.
Assignments with a Retake Score
Content requiring manual grading (with a retake score)
Users receive an email when the content is originally assigned.
Users receive an email notifying them their content has been graded.
The grading notification email is sent for each attempt. If a user fails the same lesson three times, three grading notification emails are sent informing the user they did not meet the passing score and that they need to retake the lesson.
Users receive a grading notification email when they pass the lesson.
An email is sent out every time grading is completed, pass or fail.
Automatically graded content (with a retake score)
Users receive an email when the content is originally assigned.
If a user fails the lesson, the user is met with a prompt in the UI notifying them that they need to retake the lesson.
No follow-up email notifications are sent to the user in the event that they fail the lesson when it is automatically graded.
Other Email Notifications
Wait Steps Unlocked
Wait step emails are sent to users after a wait step ends, making previously locked content available to learners. Wait step emails contain the name of the path, the name of the next lesson, and a link to the newly available lesson.
When content is shared with another user, that user is notified about their new access. Ownership emails include a link to the content and the name of the person who shared it with them.
When a user's role is changed––when a user in a creator role is upgraded to a manager, for example––an email will notify the user about their change in status and name the person who made the update.
Frequently Asked Questions
Can notification emails be customized?
Assignment emails can be customized with HTML text formatting elements. System emails cannot be edited or modified.
Where can I see a complete list of email notifications?
This spreadsheet lists the 78 different notifications that can be sent from Lessonly and gives information about each one––the event that triggers a notification, for example, and the notification group from which the email is sent.
Questions? Contact the Support team at firstname.lastname@example.org