Lessonly's Default URL

By default, Lessonly accounts sit on a Lessonly subdomain: companyname.lessonly.com.

This subdomain can be customized to something like training.companyname.com. Read on to learn how. 👇

💡 Important Note: The Skills app does support custom domains.


How to Secure a Custom Domain

To secure a custom domain, contact the Support team at support@lessonly.com. Support will request an AWS certificate on the customer's behalf. The customer then has 72 hours to validate the request.

🚨 Important Note: It's vital that customers have a technical specialist who can validate the AWS certificate within the 72-hour timeframe.

After Lessonly provides the AWS certificate, the customer creates two CNAME DNS records. These records validate the requested AWS certificate.


Securing a CNAME

Point the new subdomain to Lessonly

Once Lessonly has started the 72-hour clock, the custom subdomain must be secured.

Follow the steps below to secure a custom domain.

  1. Locate the CNAME records for the custom domain within the domain registrar’s control panel.

  2. A CNAME record, or Canonical Name record, is a type of alias used by the Domain Name System (DNS). Among other things, a CNAME record can be used to make a subdomain an alias of an external website.

  3. If a CNAME record already exists, look for the option to edit this record. If a CNAME record doesn't exist for the subdomain yet, look for an option to add a new record.

  4. Point the CNAME record from the subdomain to the [Lessonly subdomain] custom.lessonly.com. For example, if the subdomain is forage.lessonly.com, then point the CNAME to forage.custom.lessonly.com.

Some providers may have slightly different naming conventions for certain items, but the above steps should generally be a similar process to retrieve the needed CNAME.

💡 Important Note: It may be awhile before these changes are reflected in the live environment.


Important Considerations

Notify users 48 hours in advance to mitigate questions or concerns. After securing your custom domain, the previous domain will be disabled. It will not redirect visitors to the new URL. Bookmarks, assignment links, and shared links containing the default subdomain will be invalidated by the change, and users will encounter an error if they visit the defunct domain.

Update affected integrations. Any software that integrates with Lessonly via subdomain, such as Zendesk, must be updated with the new custom domain.


Questions? Contact the Support team at support@lessonly.com

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