What is MaestroQA?
MaestroQA is a customer service quality assurance software that allows customer service managers and trainers to “grade” agents’ work against a customized QA scorecard across multiple channels.
What does the MaestroQA <> Lessonly Integration do?
The MaestroQA <> Lessonly integration brings quality assurance (QA) & training together to create one continuous cycle of helping agents improve their skillset.
When providing QA feedback in MaestroQA, the grader can easily assign Lessonly content directly to teams or individuals based off the content being reviewed.
Assignments made from MaestroQA can contain due dates & the user can track assignment completions.
Setting Up the MaestroQA <> Lessonly Integration
The MaestroQA team sets up this integration for the customer. To begin the process, email email@example.com.
If you have any other questions,please email Support at firstname.lastname@example.org