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How to Clear Your Cache and Cookies
How to Clear Your Cache and Cookies

Fix glitches and loading errors by clearing your browsing data

Hannah Walt avatar
Written by Hannah Walt
Updated over a week ago

Cache? Cookies? Browsing the internet would be a drag without them. But sometimes outdated or corrupted data is saved in your browser's cache. This can cause websites to load slowly or not at all, in which case you'll want to clear your browser's cache and start afresh. Here's how to do it.

Clearing the Cache in Chrome

  • Select the vertical ellipsis (aka three dot) button in the upper right corner. This opens Chrome's settings menu.

  • Select More tools > select Clear Browsing Data to open this submenu.

  • Choose a time range that spans the contents you want to delete. To delete everything, select "All time."

  • Ensure the boxes next to Cookies and other site data and Cached images and files are checked.

  • Finally, select the Clear data button at the bottom of the window.

Clearing the Cache in Firefox

  • Select the trigram button ( aka hamburger button) to open the settings menu, then select Settings.

  • Select the Privacy & Security tab.

  • Scroll down to find the heading Cookies and Site Data, then select Clear Data…

  • The boxes next to Cookies and Site Data and Cached Web Content are checked by default. You can clear cookies, cached content, or both.

  • Finally, select the Clear button, then confirm your decision by selecting Clear Now.

For more information about managing your local site data, see this Mozilla support article.

Clearing the Cache in Safari

You have two options for clearing Safari's cache. The quickest method is to select History from the browser's menu bar, then select Clear History. Safari will ask you which time range you want to clear: the last hour, today, today and yesterday, or all history. Clearing your history will delete both cached data and cookies.

The second method involves emptying only Safari’s cache. To do this, select Safari from the browser menu bar, then select the Advanced tab represented by a cog icon. Enable the Develop menu by checking Show Develop Menu in Menu Bar.

💡 Tip: Right click this image and open it in a new tab for a larger view.

You should now see Develop in the browser menu bar. Select it, then select Empty Caches.

And that's it! Clean as a whistle. 🧽

Clearing the Cache in Edge

Select Microsoft Edge from the browser menu, then select Clear Browsing Data.

Then, find "Safety" > select "Delete Browsing History" from the submenu.

Select the time range you wish to delete: last hour, last 24 hours, last 7 days, last 4 weeks, or all time. By default, browsing history, download history, cookies and other site data, and cached images and files will all be checked. You can also choose to delete passwords, autofill form data, and site permissions.

Once you've made your selections, click Clear Now.

Hard Refresh

After clearing your cache and cookies, we recommend hard-refreshing your browser. This will force it to download the most recent version of a given webpage.

In Chrome, Firefox, or Edge for Windows

  • Press Ctrl + F5

  • OR Shift + F5

  • OR Ctrl + Shift + R

In Chrome, Firefox, or Edge for Mac

  • Press Shift + Command + R

Questions? Contact the Support team at

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