What Is Learner Feedback?
By default, each Lessonly lesson concludes with a feedback rating module. The module prompts users to rate their learning experience with a thumbs up or thumbs down, and, if they like, they can use the free-text field to explain the reason for their selection. The user can also skip the rating process altogether.
💡 Tip: Do you want to require that learners leave feedback at the end of a lesson? Try building a feedback step into your lesson by adding a survey or free-response question. Learners will have to complete this question in order to finish the lesson.
Enabling Learner Feedback
Lesson Ratings can be enabled in the Global Lesson Settings section in-app. Admins and users with the company setting permissions can select the gear icon in the upper right-hand corner > select Settings > navigate to Global Lesson Settings > checkmark the box reading "Allow learners to rate lessons"
💡 Note: This box is checked for all customers by default.
Learner Satisfaction Report
The Learner Satisfaction report, located on the Insights tab, consists of four parts:
Lesson Ratings tell you how many Thumbs Up and Thumbs Down ratings your content has received in the last 90 days.
Learner Satisfaction by Week is a line chart plotting lesson ratings for each week of the last 90 days.
Highest Rated Lessons shows the top five lessons ranked by thumbs-up percentage.
Lowest Rated Lessons shows the bottom five lessons ranked by thumbs-down percentage.
All Lesson Ratings compiles your ratings data in a downloadable .csv file that includes standard information about your learners (name, email, role, etc.), the lessons they've completed, the rating they gave each lesson, and any comments they submitted.
🚨 Note: Learners can rate a lesson each time they complete it. In other words, nothing prevents someone from up- or down-voting a lesson multiple times.
Sometimes you may find that no ratings have been collected, as shown below.
When this happens it's likely that Lesson Ratings have not been enabled or were disabled at some point. After ratings are enabled, and learners begin rating lessons, Learner Satisfaction data will be rendered as a line chart. Also, the five highest- and lowest-rated lessons will be shown in rank order, allowing you to see at a glance which lessons are delighting your learners and which need to be improved.
Questions? Contact the Support team at firstname.lastname@example.org