Feedback Criteria

Help learners craft excellent responses when completing practice activities

Michael Hughes avatar
Written by Michael Hughes
Updated over a week ago

In This Article

About Feedback Criteria

Feedback criteria help learners craft excellent responses when completing practice activities. In turn, these criteria help graders measure how well learners exhibit various skills or qualities, such as speaking with confidence and clarity. Responses are graded on a five-part scale, and these grades are shared with learners, creating a feedback cycle by which skills can be continuously improved.

Add Feedback Criteria to Practice Activities

Feedback criteria can be added to most Practice elements and to On-Demand Practice scenarios. Select Add Feedback Criteria under the Grading Resources tab to launch the criteria menu.

screenshot of a practice element in the lesson builder; the link to add feedback criteria has been highlighted for emphasis

Content builders can select from 34 out-of-the-box feedback criteria or create custom criteria to use with practice activities. You can also Search Feedback Criteria to jump directly to a known item.

This animated GIF of the feedback criteria module shows several examples of the 34 different kinds of default feedback criteria, such as clarifying questions, conversational tone, and rapport.


Create and Edit Feedback Criteria

To create new feedback, select Create New. You will be prompted to name your new criterion and describe it in more detail so learners understand what to practice and how they'll be assessed.

This screenshot shows the form by which new feedback criteria are created and saved in customers' Lessonly tenants.

When you're finished, select Create Criterion. You can now choose it from the criteria menu.

This screenshot shows the green banner that appears when a new feedback criterion has been successfully created.

πŸ“ Note: Adding feedback criteria sets a scale against which users will be graded when answering a question. Adding criteria automatically makes a question graded, therefore. Learner responses will be sent to the grader for evaluation.

To edit or delete a criterion, select the pencil icon.

This screenshot shows the location of the button by which custom feedback criteria can be edited.

You can change the criterion's title or description, or delete it altogether. Note that changes made to a criterion will apply everywhere it appears, including existing learner report cards. As such, you should not make edits that substantively change the feedback criterion’s meaning.

Need to change the meaning of a criterion? Delete it and create a new criterion with the updated meaning. This will preserve the integrity of existing report cards.

This screenshot shows the location of the button one clicks to delete custom criteria.

πŸ“ Note: You cannot edit or delete the 34 default feedback criteria.

Learner Point of View

When users encounter practice elements that include feedback criteria, the criteria will appear under the header "Tips"

This screenshot shows what feedback criteria look like when learners encounter them in a lesson. Each criterion and its description is listed beneath the question prompt.

πŸ“ Note: Feedback criteria are not shown to learners for on-demand practice scenarios.

Grading Feedback Criteria

Practice elements with feedback criteria are graded on a five-level rating scale. The levels are as follows:

  1. Unsatisfactory ⚠️

  2. Needs Improvement πŸ”§

  3. Meets Expectations βœ”οΈ

  4. Exceeds Expectations πŸ‘

  5. Exceptional πŸ†

Only one rating can be selected for each criterion.

Mouse over the rating icons to reveal their meanings...

This animated GIF shows what happens when users mouse over the different ratings icons. A tooltip appears that explains the meaning of each one: for example, the wrench icon stands for 'needs improvement' whereas the trophy icon, the highest rating a learner can earn, stands for 'exceptional' achievement.

...and mouse over the info bubbles to reveal each criterion's definition.

This screenshot shows the explanatory tooltips that accompany each criterion. When users mouse over the tooltips, a definition appears. For example, mousing over the tooltip next to the Enthusiasm criterion reveals its definition, to deliver talking points "with keen interest and passion."

At this time, it's not possible to exclude attributes from the rating scale. As a workaround, use the answer key to instruct graders to use only certain attributes, as pictured below.

This screenshot shows how grader notes can be used to reduce the size of the Likert-type rating scale in Lessonly.

Grader Feedback and Report Cards

In the Grading Station, you can review learner submissions, apply guidance from an answer key (if available), rate feedback criteria, and mark responses correct or incorrect. You can also use a text box to explain why an answer is right or not, or leave other kinds of feedback.

πŸ“ Note: You can write as much as you want in the text box, but we recommend keeping comments brief and to the point: 50 words at most, focusing on the areas most in need of improvement.

Once lessons or practice scenarios have been graded, learners can view their report cards by navigating to the end of either one.

This screenshot contains an example of a learner's report card. The report card shows when the lesson was started, when it was completed, what score the learner earned, who graded the lesson, and the feedback left by the grader.

Reports and Insights

On the Insights tab, under Learner Impact, users with people permissions can view the highest and lowest rated feedback criteria. Mouse over the gray bars to view the total count of each rating.

This screenshot shows the location of the Learner Impact reports, which include information on the highest and lowest rated feedback criteria.

Want to see All Feedback Criteria Ratings in one place? There's a report for that!

This screenshot shows the location of the link that generates a report containing all feedback criteria ratings from the last 90 days.

Clicking this link will generate a CSV file that lists the grades learners received for each practice task. Look for the column titled "Rating."

Default Feedback Criteria

Here is a complete list of the 34 feedback criteria included by default. These criteria cannot be edited or deleted.

  1. Brevity: Deliver the message concisely, with as few words as possible.

  2. Case Studies: Provide case studies and other evidence to substantiate claims.

  3. Clarifying Questions: Ask clarifying questions where appropriate to uncover hidden meaning.

  4. Clarity: Be free from ambiguity in message delivery and content.

  5. Competitive Differentiation: Highlight the aspects of our business that are distinct from the competition.

  6. Conclusion: Conclude the message appropriately, with a restatement of key points and/or clear next steps.

  7. Confidence: Deliver with certainty and assurance.

  8. Conversational Tone: Be friendly and invite dialog with the customer or prospect.

  9. Credibility: Be believable and trustworthy in your delivery.

  10. Demo: Demo the product effectively.

  11. Discovery: Ask questions to identify the customer or prospect's unique circumstances.

  12. Engagement: Capture the prospect or customer's attention and hold it.

  13. Enthusiasm: Deliver with keen interest and passion.

  14. Introduction: Set the stage for the message to come with a meaningful introduction.

  15. Messaging Flow: Structure the message in such a way that each section leads naturally to the next.

  16. Methods and Frameworks: Use key messaging methods and frameworks where appropriate.

  17. Motivators: Identify the drivers that motivate the customer or prospect's business.

  18. Next Steps: Identify and communicate an appropriate follow-up plan.

  19. Objection Handling: Effectively alleviate buyer concerns.

  20. Our Company Story: Highlight our company's point of view, people, and culture.

  21. Pain Points: Accurately identify customer or prospect pain points and offer solutions.

  22. Pitch: Articulate who we are, what we do, and why we do it.

  23. Presentation Deck: Use the presentation deck effectively.

  24. Product Features: Accurately describe the features of our product.

  25. Professionalism: Act in a way appropriate to your role as an ambassador of our company.

  26. Question Answering: Answer questions thoroughly and effectively.

  27. Question Motivation: Accurately identify the underlying reason questions are asked.

  28. Rapport: Establish a relationship of mutual trust and respect with the customer or prospect.

  29. Relevance: Deliver a message pertinent to the prospect or customer's needs.

  30. Respectful Manner: Act with respect to the customer or prospect's boundaries and time.

  31. Self-Awareness: Be self-aware in your delivery, avoiding unnecessary words and actions.

  32. Talking Points: Use key talking points in your message.

  33. Understanding of their Business: Demonstrate an understanding of the prospect or customer's business and their needs.

  34. Value Prop: Clearly articulate our value proposition as it applies to the customer or prospect's unique circumstances.

Questions? Contact the Support team at

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