In This Article
What is Gong?
Gong Revenue Intelligence platform captures customer interactions across phone, web conferencing, and email. It can record the interactions and deliver insights to help teams win more deals.
How Does the Gong <> Seismic Learning Integration Work?
With the Gong <> Seismic Learning integration, gong calls or snippets of calls can be embedded directly into Learning content using the Gong Call element in the lesson builder.
How to Set Up the Gong Integration
This integration can be enabled by a Seismic Learning admin or a user with company settings permission by navigating to their Learning account by selecting the gear icon in the upper right-hand corner > Settings.
After navigating to Settings > select "Integrations." Then locate the Gong integration and select "Install." Once installed, select "Enable."
The Gong integration is readily available for all customers to set up.
How to Upload a Gong Call in Seismic Learning
Once the Gong integration is enabled, content builders can start adding Gong Calls to lessons using the Gong Call element.
After navigating to the lesson builder > select the plus sign to add a new element > then select the “Gong Call" element.
In the text box, insert the copied Gong call URL > then select "Submit."
To update a call select “Try Again” in the upper right-hand corner of the element.
How to Locate the Gong Call URL
The Gong Call URL can be located in Gong by selecting on the video > select "Share Call" in the upper right-hand corner > select "Embed Call."
Then copy the Gong Call URL.
Frequently Asked Questions
1. What happens if a user does not have Gong access and attempts to watch a Gong call in a lesson?
The user will see a prompt to “Sign in to Gong to access this page.” The user is not able to view the call if they do not have a login. Seismic Learning recommends only adding Gong calls to lessons intended for users with Gong access.
2. Which Gong URLs can be used in the Gong Call element?
The integration supports using the URL from the browser, the “Embed Call” URL, and the “Share Internally” URL.
3. Can users search for a specific keyword or phrase in an uploaded Gong call?
Users can search for keywords and phrases used in a Gong call from inside the lesson builder.
For additional questions please reach out to Support at email@example.com.