Whether you can still change an order you've already submitted depends on where that order is in production — not how much time has passed since you submitted it. This guide covers what you can and can't change at each stage.
Order status: Draft or Edits Needed
You can make changes yourself while an order is in one of these two statuses:
Draft — the order hasn't been finalized/checked out yet.
Edits Needed — LettrLabs has flagged something on your order (during our own review/proofing) and kicked it back to you to fix before it can move forward.
In either of these statuses, you can edit the order directly — recipients, template, print options, and postage type are all changeable while the order sits in Draft or Edits Needed.
Order status: past Draft or Edits Needed
Once an order has moved past Draft or Edits Needed (for example, it's been paid and queued for production), you can no longer edit it yourself. At that point:
Contact us as soon as possible — either email info@lettrlabs.com or use the chat/service bell icon in the app for live support.
Whether a change can still be made depends on exactly how far production has progressed — see below.
Unverified: whether a non-admin customer can ever self-serve an edit once an order is past Draft/Edits Needed (versus needing to contact support for any change at that point) was not directly confirmed against the live app UI for this guide — the codebase shows the backend enforces this gate regardless of who's asking (except an admin override), but the exact customer-facing experience of hitting this gate wasn't walked through live.
Produced, but not yet mailed
Once an order has been produced (printed and ready for mailing), the only change we can make is to stop it from being mailed. There are no refunds for user-caused errors at this stage.
If your order is mid-production (not every piece has been printed yet), we can request a production halt so the remaining, not-yet-printed pieces reflect your correction. There's no refund for pieces already printed, and reprinting the corrected pieces may involve an additional charge.
Mailed orders
Once an order has been mailed, it's already in the USPS system and nothing further can be changed or stopped.
What can change a cost
A change to an already-submitted order can add cost if it increases scope — for example:
Adding double-sided printing
Adding handwritten text
Adding recipients
Changing postage type
Need to change something on an order you've already submitted? Reach out to our team as early as possible — the sooner we hear from you, the more options are still open.