If your ability to make payments has been impacted by coronavirus we have a range of solutions to support you. These include shorter and longer-term repayment options tailored to your personal circumstances.
We may need to carry out an income and expenditure process with you to help ensure that we are able to offer you the most appropriate options based on your circumstances. Please be as open and transparent as possible about your situation when talking with us, so that we can help make sure we give you options that meet your needs.
Please contact us immediately if you have been affected by coronavirus by emailing us at firstname.lastname@example.org or by calling us on 020 3322 9128 to let us know your current circumstances. Please include why your income has been impacted (e.g. you are following NHS guidance and have needed to self-isolate or your place of work has closed) and the impact that it has had on your income.
We will never ask you to make a payment that is unaffordable.
You can always speak to these other independent organisations for free, confidential, and impartial advice: