My client signed up but they are not showing up in my portal. What happened?

Most often the client signed up through the plain portal address instead of your full sign-up link, so the new account was not attributed to you. Grab your link fresh from the Share Sign Up Link on your Businesses tab and send it exactly as it copies, without shortening or editing it. If they have already signed up without it, they do not need to start over: see "A client already signed up without my link. How do I get connected to them?" for the steps, or email contact@levr.ai and we will help make the connection.